20.500.12556/DKUM-21534 ZADOVOLJSTVO ZAPOSLENIH KOT DEL CELOVITEGA OBVLADOVANJA KAKOVOSTI V MAJHNIH PODJETJIH V SLOVENIJI EMPLOYEE SATISFACTION AS A PART OF TOTAL QUALITY MANAGEMENT IN SMALL COMPANIES IN SLOVENIA Podjetja se vedno bolj zavedajo, da je spremembe na trgu in nove načine delovanja mogoče obvladati zgolj tako, da začnejo več pozornosti namenjati zaposlenim, naložbam vanje ter njihovemu razvoju; le na tak način bodo zaposleni prispevali k dolgoročni konkurenčnosti in uspešnosti podjetja. Tako je danes eden pomembnejših izzivov, s katerim se podjetja soočajo: kako pravilno motivirati zaposlene oziroma kako ustvariti okolje, v katerem bodo le-ti dosegli svoje osebne cilje in hkrati uresničevali cilje podjetja. Magistrsko nalogo sestavljata dva dela: v prvem delu predstavljamo teoretična izhodišča s področja celovitega obvladovanja kakovosti, internega marketinga in zadovoljstva zaposlenih; v drugem delu pa predstavljamo rezultate empirične aplikacije merjenja zadovoljstva zaposlenih v majhnih podjetjih v Sloveniji. V okviru naše raziskave smo prikazali in analizirali dejavnike, ki vplivajo na zadovoljstvo zaposlenih, preučili povezavo med le-temi in splošnim ter celotnim zadovoljstvom zaposlenih in preučili povezavo med posameznimi kategorijami organizacijske klime. Na podlagi zbranih podatkov smo preverili vse vnaprej zastavljene raziskovalne hipoteze in ugotovili naslednje: ocene celotnega zadovoljstva zaposlenih se sicer ne razlikujejo glede na spol in izobrazbo zaposlenih, se pa razlikujejo glede na starost in delovni staž vprašanih; obstaja pozitivna povezanost med celotnim zadovoljstvom in določenimi dejavniki le-tega (vsebina dela, delovni pogoji, odnosi z vodstvom ter odnosi s sodelavci); obstaja statistično pomembna razlika med povprečno oceno splošnega zadovoljstva in povprečno oceno celotnega zadovoljstva zaposlenih; zaposleni v majhnih podjetjih v Sloveniji so bolj zadovoljni z odnosi s sodelavci in vsebino dela kot s plačo ter možnostmi izobraževanja in dodatnega usposabljanja; zaposleni v majhnih podjetjih v Sloveniji so bolje ocenili odnos do kakovosti in notranje odnose kot pa vodenje ter notranje komuniciranje in informiranje. S pomočjo magistrske naloge smo opozorili na ključen pomen zadovoljstva zaposlenih in organizacijske klime za uspešnost podjetij in prikazali, kako lahko merjenje zadovoljstva zaposlenih podjetjem omogoča prepoznavanje in spremljanje lastnih prednosti in slabosti ter usmerjanje prizadevanj za prihodnje poslovanje podjetja. Companies are more and more aware of the fact, that the only way they can master the market changes and the new ways of doing business is by starting to devote more attention to their employees, investing in them and their development; this is the only way the employees will contribute to the company's long-term competitiveness and success. One of the major challenges that companies face nowadays is: how to motivate their employees and how to create an environment in which they will achieve their personal goals and contribute to the objectives of the company at the same time. The master's thesis consists of two parts: the first section presents theoretical framework in the field of total quality management, internal marketing and employee satisfaction; in the second part we present the results of empirical application of measuring employee satisfaction in small companies in Slovenia. In the context of our study, we describe and analyze the factors that affect employee satisfaction, analyze the link between these factors and the general or complete satisfaction of employees and examine the link between the individual categories of organizational climate. By using the results of our study, we checked all the pre-set research hypotheses and came to the following conclusions: estimate of the overall employees satisfaction does not differ by gender and education of the employees, but it does vary according to the age and seniority of the respondents; there is a positive correlation between complete employee satisfaction and some factors (job content, working conditions, relationship with management and relations with colleagues); there is a statistically significant difference between the average estimate of overall satisfaction and average estimate of complete employee satisfaction; employees in small firms in Slovenia are more satisfied with their relationships with colleagues and content of work as with salary and opportunities of education and additional training; employees in small firms in Slovenia have also better assess the relationship toward quality and internal relations as the management and internal communication and information. With the help of master's thesis, we pointed out the crucial importance of employee satisfaction and organizational climate for success of companies and we pointed out how measuring of employee satisfaction helps companies to identify and monitor their own strengths and weaknesses and to guide future efforts of the company. celovito obvladovanje kakovosti (TQM) zadovoljstvo zaposlenih organizacijska klima motivacija Total Quality Management (TQM) employee satisfaction organizational climate motivation true true false [M. Ajdič] Slovenski jezik Angleški jezik Magistrsko delo 2011-12-02 09:28:29 2012-05-30 13:20:55 2022-04-14 10:40:23 2023-12-28 03:34:47 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.3 11087900 URN:SI:UM:DK:P60WUZVK MAG_Ajdic_Mateja_2011.pdf MAG_Ajdic_Mateja_2011.pdf 1 8D44537C506E0DB255624DE1613AEB41 8a3b2a843aa501e41abcff45f25c8d0a28aab588c2e5a406c61817c7eecbb211 e1f962bd-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/2eec1dab-f814-430a-a8dd-e6488f234347 https://dk.um.si/Dokument.php?lang=slv&id=27284 Ekonomsko-poslovna fakulteta 0 0 0