20.500.12556/DKUM-21980 INFORMACIJSKA PODPORA ZA PLANIRANJE OBISKOV STRANK COMPUTER SUPPORT FOR PLANNING CUSTOMER VISITS V diplomski nalogi smo za manjše dimnikarsko podjetje v Avstriji izdelali aplikacijo za avtomatizacijo pisarniškega poslovanja. S tem smo bistveno skrajšali čas trajanja procesa izdelave dokumentov. Odpraviti smo hoteli probleme, kot so dolg čas izdelave dokumentov, napake, ki so se pojavljale pri izdelavi računov (napačni naslovi, izračun opravljenih storitev), letnih načrtov (planirani datumi na praznike) in delovnih listov (število planiranih hiš, ki jih je potrebno obiskati v enem dnevu). Prav tako pa je bila baza strank neurejena. Pojavljali so se podvojeni podatki strank. Pri podvojenih podatkih je problem predvsem v tem, da ko posodabljaš podatke oziroma naslove, jih je potrebno popraviti v obeh bazah. Zato je velikokrat prišlo do različnih naslovov za isto stranko. Z analizo trenutnih procesov in potreb smo izdelali program. Ta služi kot pripomoček dimnikarskemu podjetju v pisarniškem poslovanju. Po predhodnem vnosu podatkov program po določenih ključih generira račune, planirane obiske za stranke in delovne liste za zaposlene. Aplikacijo smo izdelali s pomočjo programa Microsoft Access 2010. Uporabniški vmesnik programa je enostaven za uporabo. Po izdelavi programa smo izdelali njegovo SWOT analizo in ga uspešno predstavili zaposlenim v podjetju. The thesis presents an application that automates office operations, which was developed for a small chimney sweep company from Austria. The application considerably shortens the duration of the document creation process. Our goal was to eliminate issues such as lengthy document creation process and errors in invoice creation (incorrect addresses, incorrectly billed services), annual plans (planned dates on holidays), and worksheets (the number of planned visits in one day). Additionally, the customer database was inaccurate. It contained duplicate client entries, which lead to inconsistencies due to updates of client data or address in one place only. This resulted in different addresses for a single client. After analysing the client's current processes and requirements, we developed a program that better meets the needs of a chimney sweep company in office operations. After the input of data the program generates invoices, planned customer visits, and employee worksheets. The application was implemented using Microsoft Access 2010. The application's user interface is easy to use. After the implementation we performed a SWOT analysis of the program and successfully presented the program to the company's employees. Microsoft Access 2010 Prototip Podatkovna baza Dimnikarski informacijski sistem Microsoft Access 2010 Prototype Database Chimney sweep information system true true false Slovenski jezik Angleški jezik Diplomsko delo 2012-01-30 15:50:44 2012-05-29 09:49:49 2022-04-14 11:03:29 2023-12-29 03:20:57 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7018259 URN:SI:UM:DK:J9QCCCRQ UNI_Mihelcic_Stane_2012.pdf UNI_Mihelcic_Stane_2012.pdf 1 636FE0859F39DF15673B32CD9355DAE6 2df7b40ff42b9d376e5c187c03c6ec386efb80c005812c79fa57a94212c45404 60f24203-7c06-11eb-bb7a-00155d0001ca 20.500.12556/dkum/e746851e-d596-4b11-8b06-b42ec5408284 https://dk.um.si/Dokument.php?lang=slv&id=28156 Fakulteta za organizacijske vede 0 0 0