20.500.12556/DKUM-22254 MODEL INFORMACIJSKE PODPORE SISTEMU VODENJA KAKOVOSTI MODEL OF INFORMATION SYSTEM SUPPORT FOR QUALITY MANAGEMENT SYSTEM Mednarodna in globalna podjetja potrebujejo učinkovite informacijske sisteme in sicer za svoje interne in zunanje povezave. Ti sistemi morajo zagotavljati zanesljive informacije in njihovo hitro izmenjavo, kar je ključno v procesu sprejemanja poslovnih odločitev, za hitro reakcijo in kratek odzivni čas. Z uvajanjem in vzpostavitvijo ERP sistemov (Enterprise Resource Planning – poslovni informacijski sistem) družbe vodijo in obvladujejo procese planiranja in razporejanja virov, nadzor nad stroški ter pregled ekonomskih kazalnikov uspešnosti. Kakovost procesov in njihovo nenehno izboljševanje sta zelo pomembna dejavnika za uspešnost in učinkovitost poslovanja podjetja. Pri tem nam pomagajo različni sistemi vodenja, kot npr. sistem vodenja kakovosti, model poslovne odličnosti, sistem ravnanja z okoljem ipd. Osnovni poslovni informacijski sistemi običajno ne omogočajo zadostne informacijske podpore sistemu vodenja kakovosti oz. njihove aplikacije niso v celoti usklajene z zahtevami mednarodnih standardov vodenja kakovosti, ravnanja z okoljem oz. z različnimi modeli poslovne odličnosti, zato se podjetja odločajo za nakup posebnih programskih aplikacij za podporo kakovosti ali pa ostaja nivo njihovega obvladovanja kazalnikov kakovosti omejen na delo s preglednicami. Temeljni cilj pričujoče študije je, da na podlagi uporabljenih teoretičnih in metodoloških izhodišč predlaga razvoj modela informacijske podpore sistemu vodenja kakovosti kot posebnega modula »Modula Kakovost« v okviru poslovnega informacijskega sistema Infor ERP LN in da preveri njegovo splošno uporabnost v praksi. Obravnava teme v prvem, teoretičnem delu temelji na uveljavljenih izhodiščih razvoja sistemov vodenja kakovosti in modela poslovne odličnosti, poslovnih informacijskih sistemov ter stroških kakovosti. Drugi praktični del obsega zasnovo modela, ki je integriran v Infor ERP LN in predstavlja nadgradnjo njegove osnovne funkcionalnosti poslovnega informacijskega sistema. Predlagani model predstavlja novost v slovenskem prostoru in širše ter se uveljavlja v praksi. Je splošno uporaben in primeren za vsa podjetja, ki uporabljajo Infor ERP LN, ne glede na njihovo velikost ali dejavnost. Infor ERP LN v Sloveniji uporablja veliko število uveljavljenih podjetij. International and globally acting companies and corporations need efficient informational systems to enable them with internal and external connections. Informational systems are supposed to assure a quick exchange of reliable information as a crucial factor in the process of efficient business decision making. The introduction and implementation of the Enterprise Resource Planning (ERP) brings benefits to internal management processes and the determination of resources, to management costs and to the management of key performance indicators. The quality of processes and the continual improving of the processes quality management significantly affect the business efficiency. This can be notably increased through establishing, implementing and maintaining diverse standardized management system such as the quality management system, business excellence model, environmental management system, etc. Business Information Systems do not usually give sufficient support to the Quality Management System (QMS) or they are not completely synchronized with international QMS and Environmental Management System (EMS) standards or different business excellence models, therefore companies are forced to use specialized software applications to support their QMS or they remain on the level of diagrams and charts to follow the quality Key Performance Indicators (KPIs). Following the common theoretical and methodical approach, the study proposes and develops a software application named the “Quality Module”, aimed at supporting QMS as a part of the Infor ERP LN system, furthermore at putting the “Quality Module” into practice and in order to establish the general applicability of the solution. The theoretical part of the study is based on the available literature on the quality management systems, business excellence model, ERP systems and quality costs. The practical part presents the basic concept of a software solution to support QMS which is integrated into the Infor ERP LN system in order to upgrade the basic functionality of the business ERP system. The proposed model presents a new solution not only in Slovenia and a possibility for a wider application deployment. The application is generic and can be applied in all companies using Infor ERP LN, regardless of the size and business variety. In Slovenia, Infor ERP LN is employed by many noteworthy enterprises. - Poslovni informacijski sistem Infor ERP LN - Sistem vodenja kakovosti - Poslovna odličnost - Proces - Kazalniki uspešnosti - Infor ERP LN - Quality management system - Business excellence - Process - Key Performance Indicator (KPI) true true false Slovenski jezik Angleški jezik Magistrsko delo 2012-03-05 08:58:35 2012-10-23 14:48:50 2022-04-14 11:16:51 2023-12-30 03:08:01 2012 0 Kranj 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7071251 URN:SI:UM:DK:VCYTTEZB MAG_Jesenko_Andreja_2012.pdf MAG_Jesenko_Andreja_2012.pdf 1 1850E3E425C30CF8CECC5D36B4D47954 f23c160a7aa35ba10911133f645438aed40e524c44410b4735e3d76a016eb6b7 9a3dc694-7c06-11eb-bb7a-00155d0001ca 20.500.12556/dkum/528f2bc7-7246-4f04-bef9-b16d95dddfe6 https://dk.um.si/Dokument.php?lang=slv&id=29844 Fakulteta za organizacijske vede 0 0 0