20.500.12556/DKUM-22282 NEKATERI SOCIOLOŠKI VIDIKI VERBALNEGA NASILJA NA DELOVNEM MESTU SOME SOCIOLOGICAL ASPECTS OF VERBAL VIOLENCE IN THE WORKPLACE Nasilje na delovnem mestu je pogosto prikrit, destruktiven in nevaren pojav za zaposlene, ustrezno delovno klimo, zdravo delovno okolje in celotno družbo. V magistrskem delu pojav verbalnega nasilja raziskujemo v različnih delovnih okoljih. Pojav preučujemo na podlagi teoretičnih izhodišč in empirične raziskave v štirih delovnih organizacijah. Razkrivamo vzroke in posledice verbalnega nasilja, oblike neustreznega komuniciranja, značilnosti ljudi, ki so žrtve omenjenega nasilja in agresivne ljudi, ki te ljudi verbalno napadajo. Dosedanje raziskave nasilja na delovnem mestu so pokazale, da je pojav pogosto prisoten na mikro- kot tudi makronivoju delovnih organizacij. Med aktivnim prebivalstvom je bilo po podatkih nasilja na delovnem mestu deležnih približno 3–9 % ljudi. Verbalno nasilje deluje negativno na delovno klimo zaposlenih, ruši notranje delovne odnose v kolektivu, slabi vertikalno ter horizontalno verbalno in neverbalno komunikacijo, zmanjšuje prenos komunikacijskih sporočil med zaposlenimi. Empirična raziskava je pokazala, da je četrtina zaposlenih žrtev verbalnega nasilja, pogosteje so ženske. Pojav je bil prisoten na vseh raziskovanih delovnih področjih. Najpogostejše oblike verbalnega nasilja so žaljivke, verbalni napadi, grožnje in ustrahovanje. Žrtve so doživljale stisko, zdravstvene težave, pojavljanje depresije, slabši delovni učinek, fluktuacijo bolniških odsotnostih. (Emotional) abuse in the workplace is often a hidden, destructive and dangerous phenomenon for the staff, a healthy work environment and the whole society. This thesis is a research on the phenomenon of verbal abuse in various working environments. We have done on the basis of theoretic issues and the empirical research in four working organisations. We reveal causes and consequences of verbal abuse, forms of inappropriate communicating, characteristics of victims of such abuse and agressive people, verbally abusing the others. Previous researches of bullying and emotional abuse in the workplace have shown, that the phenomenon is often present at the micro as well as at the macro level of the working organisations. According to data, 3-9 % of people have suffered abuse in the working place. Verbal abuse has a negative effect on the working environment, a destructive effect on the working relations within the collective, weakens vertical and horizontal verbal and nonverbal communication and reduces the transmission of communicative messages among staff. The empirical research has shown, that a quarter of workers, mostly women, are victims of verbal abuse. The phenomenon was present at all the working areas. The most common forms of verbal abuse are offensive words, verbal attacks and threats. The victims felt distress, health problems, depression, lower working efficiency and fluctuation of sickness abscence. verbalno nasilje trpinčenje komunikacija delovna organizacija verbal abuse harassment communication working organisation true true false [J. Ozvatič] Slovenski jezik Angleški jezik Magistrsko delo 2012-03-07 10:59:28 2014-01-08 14:13:31 2022-04-14 11:18:28 2023-12-30 03:09:59 2011 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 316.774:658.3(043.2) 19104008 URN:SI:UM:DK:VLOEQKM6 MAG_Ozvatic_Jure_2012.pdf MAG_Ozvatic_Jure_2012.pdf 1 6D0A611A1839D73C33F5431A82D79EED f5fd2580c31e5c7e46d136afeb61297806bc2391b0502b83766e564a63818364 7278a71f-7c06-11eb-bb7a-00155d0001ca 20.500.12556/dkum/6250606b-7a0a-4b28-a28b-875fa6fe1e08 https://dk.um.si/Dokument.php?lang=slv&id=28685 Filozofska fakulteta 0 0 0