20.500.12556/DKUM-22427 VPLIV METODE SIX SIGMA NA POSLOVNO ODLIČNOST IN ZADOVOLJSTVO KUPCA The effect of Six Sigma method to business excellence and customer satisfaction Pri izpolnjevanju vedno zahtevnejših želja kupcev ter doseganju večje prepoznavnosti na današnjem trgu se je kot uspešna izkazala metoda Six Sigma. Mnogo podjetij je z njeno pomočjo doseglo kakovost blizu popolnosti in večje zadovoljstvo zunanjega ter notranjega kupca zaradi učinkovitejših procesov ob hkratnem povečanju dobička. Podjetjem omogoča stalno izboljševanje kakovosti, ki je pogoj za doseganje poslovne odličnosti. V magistrskem delu smo raziskali njen vpliv na kakovost proizvoda in procesa ter na zadovoljstvo notranjega in zunanjega kupca v dveh različnih podjetjih ter jih med seboj primerjali. V podjetju Šumer d.o.o. so z metodo Six Sigma razvili kakovost proizvoda na nivo 6 sigma. V podjetju BSH Hišni aparati, d.o.o. so z metodo Six Sigma zmanjšali obseg in skrajšali obrat zaloge. Optimizirali so tudi proces notranje logistike in skrajšali odzivni čas skladišča. V obeh podjetjih so z metodologijo Six Sigma dosegli povečano kakovost in zadovoljstvo kupca ter posledično večjo poslovno odličnost podjetja. The Six Sigma method was proven successfull to fulfil ever more demanding customer's demands and to achieve higher level of recognition at nowadays market. With this method a lot of companies achieved quality close to perfection and greater internal and external customer satisfaction, because it improves processes to be more effective and achieves greater profits at the same time. The Six Sigma method enables constant improvement of quality, which is a condition to achieve business excellence. In this asignment we studied the influence of Six Sigma method to quality of a product and process, the influence to internal and external customer satisfaction of two different companies and compared their results. At company Šumer d.o.o. they developed a quality of a product at level 6 sigma with this method. At company BSH Hišni aparati, d.o.o. they reduced the extent and the turning cycle of supplies. They also optimized the process of internal logistics and reduced the response time of the warehouse. Both companies achieved better quality and greater customer satisfaction with Six Sigma method and therefore greater business excellence. Six Sigma kakovost poslovna odličnost zadovoljstvo kupca Six Sigma quality business excellence customer satisfaction true true false [L. Tanšek] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2012-03-21 22:07:22 2013-05-28 17:50:42 2022-04-14 11:48:04 2023-12-30 03:10:44 2012 0 Celje 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.511(043.3) 512498493 URN:SI:UM:DK:OR9T11RN MAG_Tansek_Laura_2012.pdf MAG_Tansek_Laura_2012.pdf 1 726D3BB6E7B0A7158AEE19EFF6FD3B79 ae08447f39528e4c06dec74fd98de1945ece0e0ae90a4f06e67bfc662cda75cf 7b6f3a81-7c06-11eb-bb7a-00155d0001ca 20.500.12556/dkum/47edc041-f4f8-44ef-b745-6618177482e2 https://dk.um.si/Dokument.php?lang=slv&id=28930 Fakulteta za logistiko 0 0 0