20.500.12556/DKUM-22500 Povečanje ponudbe storitev avtohiše z uvedbo hitrega servisa vozil Increasing of car dealership range of services with introduction of rapid motor vehicle service Diplomsko delo je sestavljeno iz štirih delov. V uvodnem poglavju je opredeljen obravnavani problem in predstavljeno podjetje Hyundai avto Mlakar s.p.. Opisane so tudi predpostavke in metode dela. V prvem, teoretičnem delu smo opisali razvoj in vzdrževanje avtomobila, storitev, kakovost storitve, zadovoljstvo potrošnikov ter pričakovanja porabnikov. V drugem delu diplomskega dela smo predstavili obstoječe stanje podjetja Hyundai avto Mlakar s.p., opisali sedanje stanje avtomehanične delavnice in potek servisa vozil. S kritično analizo trenutnega stanja servisnih storitev smo izpostavili ključne elemente za razrešitev problema. Razrešitev problema smo opisali v zadnjem, četrtem delu diplomskega dela. V zaključnem delu smo ocenili in ovrednotili uspešnost predlagane rešitve problema ter navedli pogoje in možnost nadaljnjega razvoja podjetja. The diploma thesis consists of fourth parts. In the introductory chapter is defined the addressed problem and presented the company Hyundai avto Mlakar s.p. There are also described assumptions and methods of work. In the first, theoretical part, we described the development and maintenance of the car, service, service quality, customer satisfaction and expectations of consumers. In the second part of the diploma thesis, we presented the current status of Hyundai avto Mlakar s.p., described the current state of repair garages and car service course. By critically analyzing the current state of repair services, we highlight the key elements to solve the problem. We described solution to the problem in the last, fourth part of the diploma thesis. In the final part we assessed and evaluated the effectiveness of proposed solutions to the problem and stated the conditions and the possibility of further development of the company. avtomobil vzdrževanje avtomobila storitev kakovost storitev zadovoljstvo potrošnikov car car maintenance service service quality customer satisfaction true true false Slovenski jezik Angleški jezik Diplomsko delo 2012-03-28 18:27:58 2012-05-06 20:24:18 2022-04-14 11:51:34 2023-12-29 03:31:10 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 URN:SI:UM:DK:VJ9TLMFQ VS_Koprek_Natalija_2012.pdf VS_Koprek_Natalija_2012.pdf 1 B5E20634F94FE0E7F1FAFFA034970700 6bca82e87d6eb5f180b9d8e4810ce1e04dfacb32cce6acbee9169e7a27be4498 8074ac55-7c06-11eb-bb7a-00155d0001ca 20.500.12556/dkum/327a4d5c-349b-4370-bee5-100b9f311416 https://dk.um.si/Dokument.php?lang=slv&id=29048 Fakulteta za logistiko 0 0 0