20.500.12556/DKUM-22973 ORGANIZIRANOST SLUŽBE ZA IZOBRAŽEVANJE V PODJETJU MIELE D.O.O. ORGANIZATION OF EDUCATION IN MIELE D.O.O. Zaradi hitrih in naprednih sprememb tehnologije, hitrega tempa življenja in usklajevanja družinskega življenja, kariere in lastnih potreb, so zaposleni primorani uskladiti vse našteto ter spremljati novosti in nadgrajevati svoje znanje. Za diplomsko nalogo z naslovom Organiziranost službe za razvoj v podjetju Miele d.o. o. sem se odločila iz preprostega razloga. Tam sem bila zaposlena v marketingu in sem bila presenečena nad dejstvom, koliko že pridobljenega znanja je potrebno sproti nadgrajevati, sodelovati s sodelavci v podjetju, kako pomembno je strokovno usposabljanje in prenos znanja. V diplomski nalogi sem se posvetila raziskovanju organizacije izobraževanja v podjetju. Zanimalo me je, kaj zaposlenim sploh pomenita izobraževanje in usposabljanje, koliko časa in energije so pripravljeni vložiti v dodatna izobraževanja in končno, kaj jih za vse to motivira. V preteklosti podjetje Miele d. o. o. ni izvajalo izobraževanj v veliki meri, razen seveda nujnih. V zadnjih letih pa je izobraževanje postalo pomemben del prodajnega in servisnega procesa, saj je izobražen in poučen kader izredno pomemben za doseganje zastavljenih prodajnih in poprodajnih (servisnih) ciljev. Diplomska naloga je razdeljena na teoretični in praktični del. Teoretični del obsega uvod, predstavitev podjetja Miele d. o. o. ter opis učenja in izobraževanja. Praktični del pa vsebuje anketo in njeno razčlenitev ter na koncu zaključek. Raziskovalni del sem izvajala s pomočjo ankete, ki sem jo razdelila med zaposlene. Anketni vprašalnik sem tudi interpretirala in ugotovila, da ima večina zaposlenih pozitivno mišljenje glede izobraževanja, ki ga omogoča podjetje, saj so se v večini primerov pripravljeni dodatno usposabljati in izobraževati. V diplomski nalogi sem ugotovila, da si zaposleni bolj kot formalno izobraževanje, želijo strokovnega izpopolnjevanja, in sicer na področju prodajnih in tehnoloških novosti lastnega proizvodnega programa, računalniškega znanja in znanja tujih jezikov. Prepričani so, da bi s pridobljenim znanjem lažje ugodili željam in zahtevam kupcev. Dodatno računalniško znanje in znanje tujih jezikov pa bi jim olajšalo vsakdanje delo in komuniciranje s partnerji in matično hišo v Nemčiji. Podjetje Miele jim nudi dovolj možnosti za dodatna izobraževanja in usposabljanja. For a thesis entitled "Organization of service to develop the company Miele doo I opted for the simple reason. There I worked in marketing and I was surprised how much knowledge is already required to upgrade regularly, cooperate with colleagues in the company and the importance of professional training and knowledge transfer. In this thesis I focus on research, what and how many employees does it mean to education and training, how much time and energy are ready to invest in further education and ultimately most important, what they do for all that motivating. The thesis is divided into theoretical and practical parts. The theoretical part contains an introduction, presentation of the company Miele Ltd., a description of learning and education, description of motivation. In the past, Miele training has been conducted to a large extent, except of course necessary. In recent years, education has become and important part of sales and service process, it is educated and knowledgeable staff is key to achieve the sales (service) objectives. The thesis is divided into theoretical and practical. The theoretical part comprises an introduction, presentation of the company Miele, and description of learning and education. The practical part contains the survey and its breakdown, and finally finish. I am part of the research carried out by means of a survey which I distributed among employees. The questionnaire is also interpreted and I found that the majority of the employees positive thinking in education, supported by a company, because in most cases willing to further train and educate. In this thesis, I found that the employees of more than formal education, seeking professional training in the fields of sales and technical innovations of its own production program, computer skills and foreign language skills. They believe that the knowledge obtained more easily accommodate the desires and demand of customers. Advanced computer skills and the knowledge of foreign languages, and facilitating their everyday work and communication with partners and with the parent house in Germany. Miele offers them ample opportunity for further education and training. KLJUČNE BESEDE: izobraževanje organiziranost strokovno usposabljanje motivacija zaposleni education organization professional training motivation employee true true false Slovenski jezik Angleški jezik Diplomsko delo 2012-05-14 14:13:56 2012-08-14 11:18:41 2022-04-14 12:15:21 2023-12-31 03:07:23 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7045651 URN:SI:UM:DK:4WSEARXL VS_Brajac_Adriana_2012.pdf VS_Brajac_Adriana_2012.pdf 1 56DE17EFE7D38B91879BA5BF3AD516AE 25869cf6a66993f76de4d8c4b406dd30e4091b07066e8ac2415d90695cae6abb 9bd79afd-7c06-11eb-bb7a-00155d0001ca 20.500.12556/dkum/98f1266c-0eb3-4307-a061-5d52412c9099 https://dk.um.si/Dokument.php?lang=slv&id=29916 Fakulteta za organizacijske vede 0 0 0