20.500.12556/DKUM-23320 USPOSABLJANJE ZAPOSLENIH V CENTRU ZA POMOČ UPORABNIKOM V PODJETJU TELEKOM SLOVENIJE D.D. TRAINING OF EMPLOYEES IN CENTER FOR USER'S ASSISTANCE IN TELEKOM D.D. COMPANY V diplomskem delu smo analizirali problematiko usposabljanja kadra v podjetju Telekom Slovenije d.d.. Izhodišče dela je teoretični del, kjer smo povzeli različne definicije. Ker se trg dela vedno ter zelo hitro spreminja, morajo podjetja zelo veliko pozornosti nameniti usposabljanju svojega kadra, saj samo tako lahko ostanejo v koraku s konkurenco. Ker poznamo več različnih načinov uvajanja kadrov je pomembno, da se podjetje odloči za pravega. Način, ki bo hkrati odgovarjal politiki podjetja, in ki bo v najkrajšem in najhitrejšem času omogočal pravilno usposabljanje kadra. Temu sledi empirični del, kjer smo opravili analizo usposabljanja kadra v centru za pomoč uporabnikom v podjetju Telekom Slovenije d.d. S pomočjo anketnega vprašalnika, ki smo ga razdelili med uslužbence smo zbrali njihova mnenja o usposabljanju. Podatke smo analizirali ter podali rezultate in ugotovitve. S pomočjo analize odgovorov, smo odgovorili na zastavljena raziskovalna vprašanja in podali predloge za izboljšanje stanja. In thesis we analyzed the problem of training personnel in Telekom Slovenia d.d. The theoretical part begins as I summarize various definitions. As the labor market is always and rapidly changing, the only way companies stay competitive is to pay attention to employee training. Since there are several ways for employee induction it is important for companies to find on that´s right for them. Methodes, that are both good for company policy and will give the right training of employee in the shortest and quickest time possible. This is followed by a more empirical part where we analyze the training of employees in the helpdesk in Telekom Slovenia d.d. By questionnaire, which was divided between employees, we collected their opinions about training. We gather data, do the analysis, present the results and make a conclusion. Based on the analysis of responses, we answered our research questions and make suggestions for improvements. Usposabljanje napredovanje kadrovski proces spodbujanje Training progression humanresources process refutation true true false Slovenski jezik Angleški jezik Diplomsko delo 2012-05-27 19:12:29 2012-08-09 10:45:20 2022-04-14 12:25:01 2023-12-24 03:23:20 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7041299 URN:SI:UM:DK:CLEBIEQT VS_Matijasevic_Dejan_2012.pdf VS_Matijasevic_Dejan_2012.pdf 1 00A02FCE3553938F4A8EBA10D7A24CF2 dc621d165382eb7a596d985a3f61ae4b2d81cd075d0217d5d8a333ee05ddba8f abf5aa6f-7c06-11eb-bb7a-00155d0001ca 20.500.12556/dkum/a1a17605-d50d-4fc1-94fb-221f36fd9c30 https://dk.um.si/Dokument.php?lang=slv&id=30403 Fakulteta za organizacijske vede 0 0 0