20.500.12556/DKUM-36616 MOTIVACIJA ZAPOSLENIH KONTAKTNEGA CENTRA V PODJETJU PETROL D.D. MOTIVATION OF EMPLOYEES IN THE ENTERPRISE CONTACT CENTER PETROL D.D. Motiviranje je ključnega pomena za uspeh vsakega podjetja. Pravilno motivirani zaposleni morajo vedeti, kaj jih žene in spodbuja k uspešnemu delu. Zdravi odnosi, medsebojno spoštovanje, zaupanje in ustrezno plačilo za opravljeno delo so tisti dejavniki, ki vsakega izmed nas najbolj motivirajo k doseganju ciljev podjetja. Diplomsko delo je razdeljeno na teoretični in praktični del in govori o motivaciji zaposlenih v kontaktnem centru podjetja Petrol, d. d. V teoretičnem delu smo povzeli nekaj teorij o motivaciji, vrste motivov in potreb, motivacijske modele in motivacijske dejavnike ter na kratko predstavili podjetje Petrol, d. d. in njegov kontaktni center. V praktičnem delu smo z anketnim vprašalnikom raziskali motivacijo zaposlenih. Z anketo smo hoteli potrditi ali ovreči postavljene domneve. Ugotovili smo, da bi morali v kontaktnem centru podjetja Petrol, d. d. posvetiti več pozornosti motiviranju zaposlenih. Sicer pa se moramo vsi, ki delujemo v kateremkoli podjetju, truditi za doseganje najboljših rezultatov. Motivation is crucial for the success of each enterprise. Rightly motivated employees need to know what encourages them toward successful work. Healthy relations, mutual respect, trust and appropriate payment for the work that is done are those factors which motivate each one of us the most to achieve the company goals. The study is divided into theoretical and practical part and talks about the motivation of employees in their company Petrol, d.d. In the theoretical part we have summarized some of the theories of motivation, types of motives and needs, motivational models and motivational factors and briefly presented the company Petrol and its contact centre. In the practical part we have done a survey about the motivation of employees with the help of a questionnaire. With it we wanted to confirm or deny assumptions set. We found out that in the contact centre of the company Petrol they should pay more attention to the motivation of their employees. Nevertheless, we all, no matter which company we work for, have to try to do our best to achieve the highest goals. motivacija motivacija zaposlenih motivacijska teorija motivacijski dejavniki analiza raziskava podjetje Petrol d. d. klicni center. motivation motivation of employees motivational theory motivational factors analysis research the company Petrol call centre. true true false [N. Ščernjavič] Slovenski jezik Angleški jezik Diplomsko delo 2012-06-18 08:19:40 2012-08-28 13:05:01 2022-04-20 08:54:10 2023-12-30 03:21:01 2012 0 Murska Sobota 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 331.1 11143964 URN:SI:UM:DK:MUHPA0SP VS_Scernjavic_Nina_2012.pdf VS_Scernjavic_Nina_2012.pdf 1 051CDAEA2D41D57686B71E4B3FCA818F 3ef4e9f51ba736d44f27a3b12a2a2ebdf58981e4e4d9a6b63689bc0695e97bc5 9c132a0e-7c06-11eb-bb7a-00155d0001ca 20.500.12556/dkum/56271598-b137-45a4-af49-e6766ef69293 https://dk.um.si/Dokument.php?lang=slv&id=47842 Ekonomsko-poslovna fakulteta 0 0 0