20.500.12556/DKUM-36980 VPLIV REORGANIZACIJE NA ZADOVOLJSTVO ZAPOSLENIH V ZAVAROVALNIŠKEM PODJETJU EFFECT OF REORGANIZATION ON SATISFACTION OF EMPLOYEES IN INSURANCE COMPANY Vsaka organizacija oziroma vsako podjetje ima željo po nadgradnji svojega uspešnega poslovanja ter teži k izboljšavam. Zaradi te želje je potrebno konstantno iskati možne načine za učinkovitejše in boljše poslovanje. Zaradi zgornje trditve so se tudi v zavarovalniškem podjetju odločili za uvedbo reorganizacije. Reorganizacija je potekala na vseh območnih enotah. Glavni cilj reorganizacije je bil predvsem centralizacija in avtomatizacija poslovanja. S tem namenom je bil uveden nov program ter nova pisarniška oprema, s katero je bilo omogočeno skeniranje dokumentacije na škodnih oddelkih. Na ta način so v podjetju omogočili vpogled v škodno dokumentacijo vsem zaposlenim, ne glede na to, na kateri območni enoti se je oziroma se posamezen primer obravnava. S tem naj bi se čas obravnave posameznih primerov skrajšal in posledično izboljšal rezultat poslovanja. Z uvedbo reorganizacije se posledično pojavlja problem možnega nezadovoljstva zaposlenih s svojim delovnim mestom. Z uvedbo zgoraj navedenega programa ter nove opreme se je način dela zaposlenih namreč bistveno spremenil, zaradi česar so se morali zaposleni seznaniti z novim načinom dela ter ponovno oblikovati svoje vsakodnevne delovne naloge. Cilj naše raziskave je bil pridobiti odgovore na raziskovalna vprašanja, ki so izhajala iz zgoraj navedenega problema: 1. Kakšno je splošno stališče zaposlenih do sprememb? 2. Kako je reorganizacija vplivala na zadovoljstvo zaposlenih? 3. Kako je reorganizacija vplivala na posameznikov delovni proces in kako na celoten delovni proces? 4. Ali so bili zaposleni dobro pripravljeni na spremembe? Odgovore na raziskovalna vprašanja smo pridobili s pomočjo anketnega vprašalnika. Rezultati so pokazali, da imajo zaposleni v obravnavanem zavarovalniškem podjetju pozitivno stališče do sprememb na delovnem mestu. Predvsem pa so se izpostavile tudi želje po večji in pravočasnejši informiranosti pri uvajanju sprememb. Each organization and each company has a desire to upgrade its viability and wants to improve. Because of this desire there is a constant need to look for possible ways for more efficient and better business. Because of the above arguments leaders in the insurance company had decided to introduce a reorganization. The reorganization took place in all the regional units. The main goal of the reorganization was primarily the centralization and automation of operations. For this purpose a new program and new office equipment with which employees are able to scan documents at the claims departments were introduced. In this way, all employees can look into the documentation of damage cases regardless of where each case was handled or where the case is being handled. Because of that each case should be solved faster and consequently business results should improve. As a consequence of the introduction of the reorganization there occurs a problem of possible employee dissatisfaction with their jobs. Because of new programe and new office equipment the employees had to organize themselves, they had to get familiar with the new equipment and recreate their daily tasks. The aim of our study was to gain answers to research questions that resulted from the above problem: 1. What is the general opinion of employees about changes? 2. How did the reorganization affect employees' satisfaction? 3. How did the reorganization affect individuals' working process and how did it affect the entire work process? 4. Were the employees well prepared for changes? Answers to research questions were obtained through a questionnaire. The results showed that employees in the insurance company have a positive approach to changes in the workplace. Above all, they highlighted the desire for greater informing about changes. For employees it is very important that informations come on time so that they can prepare for coming changes. - Reorganizacija - zadovoljstvo zaposlenih - zavarovalno podjetje - spremembe. - Reorganization - satisfaction of employees - insurance company - changes. true true false Slovenski jezik Angleški jezik Diplomsko delo 2012-07-17 23:28:04 2013-01-08 08:55:34 2022-04-22 11:04:24 2021-04-16 03:38:07 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7095315 URN:SI:UM:DK:SIE3I49H VS_Dordevic_Vesna_2012.pdf VS_Dordevic_Vesna_2012.pdf 1 5FFA471F7227D0A59D8782D26FA98BEE 77d58b02abbfc40f01430fb69b9095737b87899869f108d39d0cfc8f79a7c1f8 e37e42bf-7c07-11eb-bb7a-00155d0001ca 20.500.12556/dkum/603d6bd7-6a5d-49ec-9f78-6a790bf0e45b https://dk.um.si/Dokument.php?lang=slv&id=48485 Fakulteta za organizacijske vede 0 0 0