20.500.12556/DKUM-37086 ADMINISTRACIJA SISTEMOV ZA UPRAVLJANJE ODNOSOV S STRANKAMI CRM SYSTEMS ADMINISTRATION V diplomskem delu je predstavljen pojem sistem za upravljanje odnosov s strankami, konkurenca na tem področju, namen in cilj sistema CRM. V nadaljevanju dela se osredotočamo na administracijo sistema in delo administratorja, ki obsega vzdrževanje, namestitev in integracijo sistema. Sledi predstavitev odgovornosti administratorja, kot so upravljanje sistema ter delo s podatki in uporabniki, in sicer z namenom, da delo v podjetju poteka nemoteno. V diplomsko delo je vključena tudi izkušnja, ki smo jo pridobili s praktičnim delom administratorja sistema za upravljanje odnosov s strankami. The thesis introduces a concept of a system to perform customer relationship management, competition in this area and its aims and objective. First we focus on a system administration and administrator’s work, such as maintenance, installation and integration of the system. Second we present administrator’s responsibilities, such as system management and working with data and users to achieve a constant running of a company. In the thesis, the results of a practical experience we gained in terms of practical work as that of a system administrator for customer relationship management are also included. upravljanje odnosov s strankami CRM sistem CRM customer relationship management CRM system CRM true true false [B. Perc] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2012-08-08 23:05:18 2013-02-14 14:00:48 2022-04-22 11:09:43 2021-04-17 03:18:05 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 [659.2:004]:004.45(043.2) 16261398 URN:SI:UM:DK:PM6B8YJT VS_Perc_Bostjan_2012.pdf VS_Perc_Bostjan_2012.pdf 1 C30213D41D50A504C02575249FF5DE62 7c731df86da65415b08f5c4102071f102057ebe6e1f829f8d26baf07d65a627a 310e56a1-7c08-11eb-bb7a-00155d0001ca 20.500.12556/dkum/40df7aeb-a438-4486-a90c-a253d1a37006 https://dk.um.si/Dokument.php?lang=slv&id=49179 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0