20.500.12556/DKUM-37962 Zadovoljstvo uporabnikov s storitvami komunalnega podjetja Customer satisfaction with services of public utility Vsako podjetje, ki nudi storitve, teži k temu, da kar se da najbolje zadovolji uporabnike le-teh. Uspeh komunalnega podjetja, ki izvaja gospodarske javne službe varstva okolja, se v veliki meri odraža tudi v tem, v kolikšni meri so uporabniki zadovoljni z izvajanjem teh storitev (oskrba s pitno vodo, ravnanje z odpadki, urejanje okolice itd.). Vse to so dejavnosti, ki so vidne in jih dejansko uporabljamo v vsakodnevnem življenju, dejavnosti, ki jih, dokler potekajo dobro, mogoče niti ne opazimo in so same po sebi umevne, postanemo pa dokaj občutljivi, če zaznamo kakšno pomanjkljivost, napako, neažurnost ipd. V diplomskem delu smo zato, poleg teoretičnega dela, ki opredeljuje, kaj sploh so storitve, kako jih razvrščamo, zakaj je zadovoljstvo uporabnikov tako pomenbno, kakšne so metode in kaj je namen ugotavljanja zadovoljstva uporabnikov, želeli podati vedenje o stopnji zadovoljstva s storitvami KSP Hrastnik. Rezultate smo pridobili z analizo pridobljenih anket 257 uporabnikov storitev. Analiza je pokazala, da so uporabniki večinoma zadovoljni z opravljenimi storitvami, ter da jih več kot polovica tudi ločuje odpadke. Each company that provides services tends to satisfy all its customers as much as possible. Success of the utility that performs the public service environmental protection is largely reflected in the extent to which users are satisfied with the performance of those services (drinking water supply, waste management, landscaping, etc.). These are all visible activities and are actually used in everyday life. If these activities run properly we do not even notice that they exist and we take them for granted. On the other hand we become quite sensitive when we detect any defect, error, timeliness etc. Besides the theoretical work, that defines several things: what the service does, how to classify the activities, why customer satisfaction is so important, what are the methods and what is the purpose of determining customer satisfaction; we wanted to give knowledge about the level of satisfaction with the services of KSP Hrastnik in this thesis. Results were obtained by analysis of the 257 surveys of service users. Analysis has shown that users are generally satisfied with the services that are provided and that more than half of them separate waste. Storitve zadovoljstvo komunalno podjetje. Service satisfaction public utility company. true true false Slovenski jezik Angleški jezik Diplomsko delo 2012-09-13 16:21:55 2012-10-27 11:51:20 2022-04-25 23:03:23 2021-04-17 03:21:19 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 URN:SI:UM:DK:ATQWSRCB VS_Hafner_Tadej_2012.pdf VS_Hafner_Tadej_2012.pdf 1 A92222EEC645EEAFB8EEAFD2142874F4 e8de029a290be85c44c04f45810b021e8ac9277a4c05136972ad66fcaf83ca6c 60b9772c-7c08-11eb-bb7a-00155d0001ca 20.500.12556/dkum/75d1cb22-53ff-4075-b387-c4c9e3959c2e https://dk.um.si/Dokument.php?lang=slv&id=50351 Fakulteta za logistiko 0 0 0