20.500.12556/DKUM-38136 ELEMENTI KAKOVOSTI POTNIŠKEGA PROMETA SLOVENSKIH ŽELEZNIC ELEMENTS OF THE QUALITY OF PASSENGER TRANSPORT SLOVENIAN RAILWAYS V diplomski nalogi bomo obravnavali organiziranost železniškega potniškega prometa z vidika pestrosti in predvsem kakovosti storitev. V teoretičnem delu bomo opredelili kakovost, prikazali modele kakovosti, predstavili ponudbo prevoznih storitev potniškega prometa Slovenskih železnic, javni potniški promet RS, kakor tudi infrastrukturo ter vozni park, s katerim le-te razpolagajo. V empiričnem delu bomo z uporabo ankete elementov kakovosti preučili in analizirali zadovoljstvo potnikov, poleg tega prikazali obstoječe stanje potniškega prometa ter s predlogi podali določene ukrepe za izboljšavo prevoznih storitev potniškega prometa Slovenskih železnic. Sodobni gospodarski sistem zahteva varen, hiter, reden in točen prevoz. Nenehne spremembe zahtevajo večjo fleksibilnost in prilagoditev storitev, ki jih ponujamo uporabnikom. Tako se bo za potovanje z vlakom odločalo vse več ljudi, če bo prišlo do razvoja kakovostnejših storitev, uvedbe novih sodobnih prodajnih kanalov, večje interoperiabilnosti prometnega sistema, modernizacije železniške infrastrukture in voznega parka železniškega potniškega prometa. The diploma thesis deals with organization of rail and passenger traffic in the light of its diversity and quality of services. The theoretical part introduces quality, models of quality, the offer of transport services of Slovenske železnice passenger traffic, public passenger traffic in Slovenia as well as its infrastructure and vehicle fleet that is available. The empirical part gives the answers to the questionnaire concerning satisfaction of passengers, presents the existing state of passenger traffic and suggestions to improve transport services of Slovenske železnice. Modern economic system demands safer, faster, more regular and punctual transport. Constant changes also demand bigger flexibility and adjustment of services to their users. Only the following things can bring more passengers to choose trains as a means of transport: improvement of service quality, implementation of modern selling channels, bigger interoperability of traffic system, modernization of railway infrastructure and vehicle fleet. Ključne besede: modeli kakovosti elementi kakovosti prevozne storitve potniški promet. Elements models of quality elements of the quality transport services passenger transport true true false Slovenski jezik Angleški jezik Diplomsko delo 2012-09-18 10:24:00 2012-11-01 05:08:48 2022-04-25 23:13:11 2021-04-18 03:37:03 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 URN:SI:UM:DK:D6UQNICL UNI_Pecnik_Davor_2012.pdf UNI_Pecnik_Davor_2012.pdf 1 4588407E848DEE6320EEAE4C37D88C9B cf9dc5cd3a8647b8a5709df02f2fa54b671d066454bea9d5aea7559569c690e5 6cdd1661-7c08-11eb-bb7a-00155d0001ca 20.500.12556/dkum/ce8aa0cc-f3c3-4547-8bdb-51fa8f28798f https://dk.um.si/Dokument.php?lang=slv&id=50735 Fakulteta za logistiko 0 0 0