20.500.12556/DKUM-38180 KOMPETENCE ZA DELOVNO MESTO PORTIRJA COMPETENCES FOR THE CONSIERGE JOB V diplomskem seminarju smo govorili o poklicih na hotelski recepciji s posebnim poudarkom na hotelski portirski službi. Prvo poglavje vsebuje opredelitev problema, ciljev, trditev, predpostavk in omejitev ter navedbo predvidenih metod raziskovanja. V drugem poglavju smo predstavili ustanove, v katerih najdemo portirje in opisali hierarhijo in možne poklice delavcev na recepciji hotela po ameriškem in evropskem sistemu. Nato smo se osredotočili na sestavo, ki jo uporabljamo v večini hotelov v Sloveniji in na Hrvaškem. V istem poglavju smo predstavili še poklice postrežček, portir ter glavni portir in predstavili zgodovino portir. Poglavje vsebuje še analizo ankete, s katero smo raziskali razlike med portirji v Sloveniji in na Hrvaškem. Na osnovi rezultatov smo v 4. poglavju nekaj trditev potrdili ter nekaj ovrgli. In this thesis we discuss the professions on the hotel front office with a special notice on the bellboy job. The first chapter contains a definition of the problem, objectives and hypothesis, assumptions and limitations and the intended method of research. In the second chapter we have present the institutions in which we have found bellboys and describe a hierarchy of possible professions at the hotel front office for the American and European system. Then we have focused on the structure, which is used in most of the hotels in Slovenia and Croatia. In the same chapter we have presented selected professions: bellhop, bellboy, bellcaptain and describe the bellboy history. Chapter contains an analysis of a survey with which we investigated the differences between the bellboy in Slovenia and Croatia. In the 4th chapter we have based on the results and then made some statements. witch we have confirmed or denied. hotel recepcija vodja recepcije receptor consierge portir (bellboy) postrešček (bellhop) glavni portir (bellcaptain) turizem Hotel reception front office manager receptionist consierge bellboy bellhop bellcaptain tourism. true true false [A. Žmaher] Slovenski jezik Angleški jezik Delo diplomskega seminarja/zaključno seminarsko delo/naloga 2012-09-18 22:10:41 2012-11-28 10:38:02 2022-04-25 23:15:39 2021-04-19 03:25:02 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 640 11227420 URN:SI:UM:DK:I4FGXHET VS_Zmaher_Aleksander_2012.pdf VS_Zmaher_Aleksander_2012.pdf 1 B9840A22B73E50360CEFD10A8151D6D6 f91ce426395d501cec845224f73028f2c87d2a91f4452cbc7416d87950bd2886 6fcc5e6e-7c08-11eb-bb7a-00155d0001ca 20.500.12556/dkum/2d0261b7-f499-43b5-af3e-cf354f1dde1b https://dk.um.si/Dokument.php?lang=slv&id=51450 Ekonomsko-poslovna fakulteta 0 0 0