20.500.12556/DKUM-39011 MODEL UPRAVLJANJA PORTFELJA IT STORITEV A MODEL OF IT SERVICES PORTFOLIO MANAGEMENT Raziskava obravnava razvoj prototipne rešitve za upravljanje portfelja IT-storitev. Zaradi uporabe Information technology Infrastructure Library (ITIL) in Microsoft Operations Framework (MOF) so razloženi specifični pojmi, kot so IT-storitev, portfelj in katalog IT-storitev, upravljanje z IT-storitvami ter vodenje IT-ja. Kratko so predstavljene serije ISO-standardov 20000 in 27000 ter priporočila in dobre prakse, kot so ITIL, MOF, CMMI in COBIT. Obravnavana je vzpostavitev portfelja storitev v konkretni organizaciji, zato so opisane značilnosti in poslovno okolje le-te. Izdelana je analiza trenutnega stanja v organizaciji glede na zahteve standarda ISO/IEC 20000-1:2005. Identificirane so pomanjkljivosti in predlagani so ukrepi za izboljšave. Razvita prototipna rešitev za upravljanje portfelja IT-storitev je eden od ukrepov za večjo skladnost s prej omenjenim standardom. Prototip izkorišča možnosti tehnologij MS SharePoint in MS SQL Server. Poskus prototipa je dokumentiran po standardu IEEE 829:1998. Vse glavne funkcije prototipne rešitve delujejo v skladu s specifikacijo, odzivi uporabnikov so spodbudni in pričakovati je prenos rešitve v produkcijsko okolje. The study deals with the development of a prototype IT service portfolio management solution. Due to the use of the Information Technology Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF), specific concepts are explained, such as IT service, IT services portfolio and catalog, IT management and IT governance. There is also a brief presentation of the ISO standard series 20000 and 27000, as well as good practices such as ITIL, MOF, CMMI and CobIT. As the study deals with the establishment of a service portfolio in a specific organization, its characteristics and business environment are described. An analysis of the current situation in the organization was prepared, in line with the requirements of the ISO/IEC 20000-1:2005 standard. Deficiencies are identified and measures for improvement are proposed. The developed prototype solution for managing an IT service portfolio is one of the measures to improve compliance with the aforementioned standards. The prototype uses the capabilities of MS SharePoint and MS SQL Server technologies. The test of the prototype is documented according to the IEEE 829:1998 standard. All the main functions of the prototype solution operate in accordance with the specification, feedback from users is encouraging and the solution is expected to be transferred into the production environment. IT-storitve portfelj IT-storitev katalog IT-storitev IT services IT services portfolio IT services catalog true true false Slovenski jezik Angleški jezik Magistrsko delo 2012-11-19 16:08:50 2013-01-09 13:27:08 2022-05-04 13:57:11 2021-04-21 03:14:27 2012 0 Kranj 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7101715 URN:SI:UM:DK:7C68KQIR MAG_Kukrika_Miroslav_2012.pdf MAG_Kukrika_Miroslav_2012.pdf 1 6A04EAA3F8C71EE15CCA3CAE7C1E4A3A 564210a30672b180ce62bda651e9b847055f7cc0fe67affa76f959b6dbf4d02b 9b5918d5-7c08-11eb-bb7a-00155d0001ca 20.500.12556/dkum/7f4dcc5b-0cef-4bc5-8fe3-78ef7f604da2 https://dk.um.si/Dokument.php?lang=slv&id=52509 Fakulteta za organizacijske vede 0 0 0