20.500.12556/DKUM-39312 ZADOVOLJSTVO ZAPOSLENIH NA ODDELKU ZA OTORINOLARINGOLOGIJO IN MAKSILOFACIALNO KIRURGIJO TER NA ODDELKU ZA OČESNE BOLEZNI V UNIVERZITETNEM KLINIČNEM CENTRU MARIBOR EMPLOYEE SATISFACTION AT THE DEPARTMENT OF OTORINOLARYNGOLOGY AND MAXILLOFACIAL SURGERY AND AT THE DEPARTMENT OF OPHTHALMOLOGY AT THE CLINICAL CENTER MARIBOR Zadovoljstvo je pojem s katerim se srečujemo vsak dan, bodisi doma pri opravljanju hišnih opravil ali vzgoji otrok, bodisi na delovnem mestu, pri športnih dejavnostih ipd. Uspešno opravljene tovrstne dejavnosti pomenijo večje zadovoljstvo, ki pa je povezano z motivacijo. Biti uspešen pomeni, da smo dobro oziroma uspešno opravili svoje delo in s tem prispevali k doseganju ciljev v podjetju ali organizaciji. Vsak zaposleni ima določene sposobnosti, zato je pomembno za vsako vodstvo podjetja ali organizacijo, da te sposobnosti prepozna ter vključi zaposlenega v takšno delo, kjer bi lahko s svojim znanjem in sposobnostjo uresničil cilje podjetja in s tem prispeval k povečanju svojega osebnega zadovoljstva. Temelj vsake uspešnosti v podjetju so jasno zastavljeni in poslovni cilji vrednote in vizija (Zupan 2001, 62). Namen mojega magistrskega dela je ugotoviti na katerem področju so zaposleni zadovoljni, kateri so razlogi nezadovoljstva zaposlenih, opraviti primerjavo med Oddelkom za otorinolaringologijo in maksilofacialno kirurgijo (v nadaljnem besedilu Oddelek za ORL in MFK) ter Oddelkom za očesne bolezni in nato na podlagi rezultatov analize predlagati izboljšave na področjih, kjer je prišlo do nezadovoljstva. Magistrsko delo je razdeljeno na dva dela. V prvem, teoretičnem delu opisujemo zadovoljstvo zaposlenih, pripadnost in uspešnost organizacije, način ugotavljanja zadovoljstva, merjenje zadovoljstva ter posledice nezadovoljstva zaposlenih – absentizem. Prav tako smo se osredotočili na dejavnike zadovoljstva zaposlenih. Zadnje poglavje teoretičnega dela predstavlja organizacijo, kjer je bila opravljena analiza zadovoljstva zaposlenih in sicer na dveh oddelkih Univerzitetnega kliničnega centra Maribor. Drugi del magistrske naloge vsebuje raziskavo analize zadovoljstva zaposlenih na Oddelku za ORL in MFK ter na Oddelku za očesne bolezni. Vprašalnike smo razdelili medicinskemu (zdravniki, medicinske sestre, inštrumentarke, strežnice) in nemedicinskemu osebju (administratorke na oddelku in v ambulantah). Rezultati, ki so bili dobljeni na podlagi anketnih vprašalnikov so prikazani v zadnjem poglavju magistrskega dela. Satisfaction is a notion we come across on a daily basis, either at home when doing our household chores or raising our children, or in our workplaces, during sports activities, etc. Successfully completed activities of that kind result in a greater satisfaction, which is directly related to motivation. To be successful means to perform our work well or efficiently and contribute to achieving goals of a company or organization. Every employee has specific abilities, so it is important that the management of any company or organization recognizes these abilities and give the employee such assignments, where s/he could use his/her knowledge and competences to realize company goals, and, consequently, to contribute to his/her own satisfaction. The foundation of every company success are clearly defined business goals, values and vision (Zupan 2001, 62). The purpose of my master’s thesis is to determine on which areas employees are satisfied, which are the reasons for their dissatisfaction, and to prepare a comparison between the Department of Otorhinolaryngology and Maxillofacial Surgery (hereinafter also Department for ORL and MFS) and the Department of Ophthalmology in order to subsequently use the results of the analysis to propose improvements in the areas where dissatisfaction appeared. The master’s thesis is divided to two parts. In the first, theoretical part we are describing employee satisfaction, affiliation and company performance, the method of determining satisfaction, measuring satisfaction and consequences of employee satisfaction – absenteeism. Likewise, we have focused on employee satisfaction factors. The last chapter of the theoretical part represents an organization, where the employee satisfaction analysis was conducted, i.e. in the two departments of the Maribor University Medical Centre. The second part of the master’s thesis covers the research of the employee satisfaction analysis at the Department for ORL and MFS and at the Department of Ophthalmology. The questionnaires have been distributed among the medical (doctors, nurses, surgical technologists, hospital attendants) and the non-medical staff (administrators at the department and in outpatient clinics). The results obtained on the basis of questionnaires are presented in the final chapter herein. Zadovoljstvo zaposlenih nezadovoljstvo motivacija javni sektor organizacijska klima medicinski kader Employee satisfaction dissatisfaction motivation public sector organizational climate medical staff true true false [M. Zeković] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2012-12-22 19:38:12 2013-02-05 11:32:45 2022-05-04 14:20:10 2021-04-21 03:10:19 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 331.1 11320604 URN:SI:UM:DK:OTUVUTPH MAG_Zekovic_Marijana_2012.pdf MAG_Zekovic_Marijana_2012.pdf 1 A8877D3A88788A5A2732F7A34CF67B97 bf75ee9011fe3dda5c963891e8d2b27ea977854aeb03d3dfd25eb814ece26bcc 50ad6fec-7c07-11eb-bb7a-00155d0001ca 20.500.12556/dkum/b8508413-0d1b-4de7-882e-4113e6a7f85b https://dk.um.si/Dokument.php?lang=slv&id=53086 Ekonomsko-poslovna fakulteta 0 0 0