20.500.12556/DKUM-39456 VPLIV UVEDBE MODELA KAKOVOSTI E-QALIN V SOCIALNO VARSTVENEM ZAVODU NA ZADOVOLJSTVO ZAPOSLENIH IMPACT OF INTRODUCING A QUALITY MODEL E-QALIN IN SOCIAL WELFARE INSTITUTION IN SATISFACTION OF EMPLOYEES Teoretična izhodišča. V nalogi smo se osredotočili na kakovost storitev v institucionalnem varstvu. V socialno varstvenih zavodih je pomen kakovosti zelo bistvena, saj je konkurenca med domovi za starejše zelo velika, že zaradi cene oskrbe, vendar svojci se bodo predvsem začeli odločati na podlagi, kazalnikov, ki so merljivi in dokazljivi. Pri tem seveda imajo veliko vlogo zaposleni v socialno varstvenem zavodu, ker so s stanovalci 24 ur na dan, in je odločilnega pomena za njihovo dobro in zadovoljno bivanje v ustanovi. Zato morajo biti zaposleni zadovoljni na delovnem mestu. Namen in cilj. Prikazati ali je res možna razlika med dvema različnima domovoma za starejše, kar se tiče uvajanja modela kakovosti na zadovoljstvo zaposlenih. Raziskovalna metodologija. V magistrski nalogi je bila uporabljena deskriptivna in analitična metoda, najprej smo s pomočjo strokovne literature dobili podatke, ki so nam pomagali pri izvedbi analitičnega dela, saj smo najprej potrebovali strokovne podlage, da smo jih lahko s pomočjo raziskovalnega dela potrdili oziroma ovrgli. Na podlagi analize smo želeli dobiti odgovore na postavljene hipoteze. Raziskava je temeljila na kvantitativni metodologiji. Dobljene podatke smo obdelali in vizualizirali s pomočjo računalniških programov Microsoft Office Excel, Microsoft Office Word, program EpiData ter z programom SPSS. Rezultati. Rezultati raziskave so pokazali, da smo lahko dve hipoteze potrdili in eno le delno potrdili, vendar smo prišli do zaključka, da zaposleni obeh domov za starejše IX menijo, da potrebujejo spremembo, oziroma jim je model kakovosti E-Qalin pomagal na poti do zadovoljstva. Sklep. Zaključek magistrskega dela smo lahko zaključili s spoznanji, saj smo ugotovili da vsak član institucionalnega varstva potrebuje enega od modelov kakovosti, za boljše izvajanje storitev in predvsem zadovoljstva zaposlenih, ki opravljajo to težko delo. Saj le tako, bodo lahko domovi za starejše konkurirali med seboj, glede na to da je konkurence tudi na tem področju čedalje več. Theoretical basis. In this assignment we focused on the quality of service in institutional health care. The quality of health care in institutions is very important because of the high competition among nursing homes mainly because of the price for the health care but there are also other indicators which will influence on the relatives choice of the nursing home and those can be measured and proven. The role of those who work in social health care is very important because those people are in contact with residents 24 hours per day and that has a decisive meaning for their well being and satisfactory of accommodation in nursing home. Employees have to be satisfied with their employment. Intent and aims. To prove that there is a big difference between two nursing homes according to imposition of the model of the quality for the employees’ satisfaction. Research methodology. In this masters` work we used descriptive and analytical method. First we gained data with literature which helped us with the performance of the analytical part which needed some theoretical basis to be confirmed or disproved. According to analytical part we wanted to get some answers considering formed hypothesis. Research founded on quantity methodology. Results were processed and visualized with computer program Microsoft Office Excel, Microsoft Office Word, program EpiData and SPSS program. Results. Results of the research have proven that two hypotheses can be confirmed and one only partially confirmed but we came to conclusion that employees of both nursing homes believe that the change is needed and that model of quality E-Qalin helped them on their path to satisfaction. XI Conclusion. Conclusion of the masters’ work was made according to the findings as we found out that every member of the institutional health care needs one of the models of quality for better prosecution of services and especially for satisfaction at work. Nursing homes will be able to compete among each other according to the fact that competition is increasing. Institucionalno varstvo stanovalec - uporabnik vodstvo zadovoljstvo zaposleni organizacijska navodila izobraževanje model kakovosti E-Qalin. Institutionalized health care resident  user management employees satisfaction organization of instructions quality model E-Qalin true false false [N. Bukovec] Slovenski jezik Angleški jezik Magistrsko delo 2013-01-16 13:22:43 2013-02-15 14:29:44 2022-05-12 22:57:55 2021-04-22 03:17:23 2012 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 364.4-053.9:005 1877924 URN:SI:UM:DK:PIMH5LMF MAG_Bukovec_Natalija_2013.pdf MAG_Bukovec_Natalija_2013.pdf 1 6D71550AA289CC4D4787F931F7528496 a69d2b5a43428b4c2096ed20ed0cc3c5e988caf23f7ea1910cced0fc555fa2f2 22d19e06-7c09-11eb-bb7a-00155d0001ca 20.500.12556/dkum/9c7d538f-7394-4255-9d38-8bfbc2fc5391 https://dk.um.si/Dokument.php?lang=slv&id=53356 Fakulteta za zdravstvene vede 0 0 0