20.500.12556/DKUM-39535 VPLIV ZAPOSLENIH NA ZADOVOLJSTVO KUPCA INFLUENCE OF EMPLOYEES ON CUSTOMER SATISFACTION Vpliv zaposlenih na kakovost proizvodov in zadovoljstvo kupcev je relativen pojem, ki ga težko opredelimo. Zaposleni s svojim delom v večini vplivajo na celovito uspešnost posameznega podjetja. Vpliv posameznika je moč zaznati, čeprav ga morda posamezniki ne začuti. Vpliv posameznika je torej relativen in ga vsak posameznik pri sebi drugače začuti, prav tako pa ima vsak posameznik svoja merila. The impact of the employees on product quality and customer satisfaction is a relative term, which is difficult to define. Employees mostly affect the overall performance of the company with their work. The impact of the individual can be detected, though the individuals might not feel it. The impact of the individual is therefore relative and every individual feels it differently, also each individual has their own criteria. zadovoljstvo zaposlenih zadovoljstvo kupcev dejavniki zadovoljstva zaposlenih prodaja aluminijskih izdelkov pomen zadovoljstva prodajnega osebja na zadovoljstvo kupcev uspešnost podjetja. employee satisfaction customer satisfaction factors of employee satisfaction sales of aluminium products the meaning of employee satisfaction on customer satisfaction performance of the company. true true false [N. Kebert] Slovenski jezik Angleški jezik Diplomsko delo 2013-01-25 12:24:20 2013-03-26 13:50:42 2022-05-12 23:01:21 2021-04-22 03:13:38 2013 0 Slovenska Bistrica 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.3 11365404 URN:SI:UM:DK:7SLHW3PH VS_Kebert_Natasa_2013.pdf VS_Kebert_Natasa_2013.pdf 1 BD2CD80B5A968C251DB08A5811085728 1df85317ee2a7c3b1e70d6d65ba78c1c59170cd6de21c0df630d99c66961b0e0 34996d7d-7c09-11eb-bb7a-00155d0001ca 20.500.12556/dkum/92193513-c236-4e0a-9957-2b6934737517 https://dk.um.si/Dokument.php?lang=slv&id=54024 Ekonomsko-poslovna fakulteta 0 0 0