20.500.12556/DKUM-40252 VPLIV NA ZADOVOLJSTVO PRI DELU RAZLIČNIH POKLICNIH SKUPIN V JAVNEM ZAVODU IMPACT ON SATISFACTION AT WORK VARIOUS PROFESSIONAL GROUPS AT THE PUBLIC INSTITUTION Zadovoljni zaposleni so konkurenčna prednost organizacije. Posameznik, ki se na svojem delovnem mestu dobro počuti, je uspešnejši pri svojih delovnih nalogah. Zato je ključnega pomena, da organizacija skrbi za svoje zaposlene in dobro organizacijsko klimo, ki posledično vodi v zadovoljstvo zaposlenih. V prvem delu diplomske naloge smo opisali dejavnike, ki vplivajo na zadovoljstvo zaposlenih pri delu, in sicer motivacijo, plačo in nagrajevanje, vodenje pri delu, medsebojne odnose, komunikacijo, pripadnost organizaciji ter organizacijsko kulturo in klimo. V nadaljevanju smo predstavili vrste, vzroke in stroške absentizma in fluktuacije, ki sta odvisna tudi od zadovoljstva zaposlenih pri delu, ter primerjali Slovenijo z državami EU. V drugem, empiričnem delu, smo raziskali stopnjo absentizma in fluktuacije v izbranem javnem zavodu od leta 2007 do 2012. S pomočjo anketnega vprašalnika smo izdelali raziskavo dejavnikov, ki vplivajo na zadovoljstvo zaposlenih različnih poklicnih skupin, in sicer pri pedagoškem, tehničnem in administrativnem kadru. Zanimalo nas je, kako določen dejavnik vpliva na posamezno poklicno skupino in zadovoljstvo pri delu te skupine. S pomočjo pridobljenih podatkov raziskave smo podali ugotovitve in predloge za izboljšavo tistih dejavnikov, ki so bili s strani zaposlenih slabše ocenjeni. Najbolj kritičen je tehnični kader, ki ni zadovoljen s komunikacijo, pedagoški kader pa je najmanj zadovoljen s klimo v zavodu, ki tudi po oceni ostalih dveh skupin ni najboljša. Satisfied employees bring competitive advantage to an organisation. Employees’ success at workplace and their knowledge, creativity and engagement are the key factors to accelerate development and progress. Therefore it is of key importance for an organisation to take care of its employees and to provide good work atmosphere which both lead to employees’ satisfaction. The first part of the thesis deals with the factors that influence the satisfaction of the employees at their workplace, such as motivation, compensation and rewarding, human resources management, interpersonal relations, communication, seniority and organisational culture and working environment. Further, the thesis looks at the types, reasons and costs of absenteeism and fluctuations and compares Slovenia with other EU member states. In the second, empirical part of the thesis the level of absenteeism and fluctuations in the selected school centre between the years 2007 and 2012 was analysed. Following a survey, a series of factors were developed that influence the employee satisfaction of different working groups in the pedagogical, technical and administrative professions. The objective was to analyse the impact of a certain factor on an individual working group and the level of satisfaction of this group. Recommendations and suggestions for improvements of those factors that were given lower rates by the employees were made on the basis of the assessed research data. The most critical are the employees in technical professions, who are not satisfied with the communication; teachers are the least satisfied with the work atmosphere, which is not good according to other two groups of workers, too. zadovoljstvo pri delu motivacija absentizem fluktuacija employee satisfaction / satisfaction at workplace motivation absenteeism fluctuation true true false Slovenski jezik Angleški jezik Diplomsko delo 2013-04-25 22:20:23 2013-07-02 09:49:45 2022-05-12 23:32:33 2023-12-25 03:21:52 2013 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7175187 URN:SI:UM:DK:0FKNYXZ2 VS_Albiani_Simona_2013.pdf VS_Albiani_Simona_2013.pdf 1 6E4EF15B1CB0272F2D8C4C2D6D39BF1A f943ba426c0c142b75302f2b36b03e2acb334aecccb48271719ee492ab3a0bb2 f7f2af44-7c09-11eb-bb7a-00155d0001ca 20.500.12556/dkum/d85e1030-980b-40f7-a594-10f2538d098d https://dk.um.si/Dokument.php?lang=slv&id=55469 Fakulteta za organizacijske vede 0 0 0