20.500.12556/DKUM-40775 VPLIV NAČEL PRISTOPOV MANAGEMENTA KAKOVOSTI NA ZAPOSLENE V ORGANIZACIJI INFLUENCE OF THE PRINCIPLES OF QUALITY MANAGEMENT APROACHES ON THE EMPLOYEES IN ORGANIZACTION V diplomski nalogi smo skušali prikazati vpliv, ki jih imajo načela managementa kakovosti na zaposlene v organizaciji (predvsem načela managementa celovite kakovosti oz. TQM-a). Naš namen je bil pokazati, da je vpliv uporabe načel pozitiven in poglaviten za uspeh organizacije in odnose v podjetju, ter da je za doseganje dobrih poslovnih uspehov pomembno, da so zaposleni v organizaciji zadovoljni. V pregledu literature smo poleg pojmov v zvezi s kakovostjo, managementom kakovosti in načel managementa kakovosti dali poudarek na odnose znotraj organizacije, ter globje psihološke dejavnike (kot so motivacija, nagrajevanje, delovna atmosfera, strah pred spremembami, vpliv vodij, itd.), ki vplivajo na zadovoljstvo, obnašanje in delo zaposlenih. Raziskava je potekala od februarja 2009 do aprila 2012, v njej je sodelovalo šestdeset zaposlenih iz dvajsetih slovenskih podjetij. Da bi imeli jasnejši pogled na to, ali načela pristopov managementa kakovosti dejansko vplivajo na zaposlene ali ne, smo vzorec razdelili na 3 kategorije. V več kot polovici odgovorov je bilo opaziti znatno razliko med prvo in drugo, še najbolj, pa med prvo in tretjo kategorijo podjetij. Razlike v rezultatih so bile še najbolj očitne v stopnji ozaveščenosti v zvezi s kakovostjo, v odnosih med zaposlenimi, ter odnosu zaposlenih do podjetja, s čimer smo dokazali, da je vpliv načel pristopov managementa kakovosti na zaposlene velik in izrazito pozitiven. Glede na rezultate raziskave predlagamo, da si podjetja prizadevajo za: • večjo ozaveščenost glede kakovosti, • večji poudarek na zaposlene in • vzpodbujanje učečega, inovativnega in ustvarjalnega vzdušja v organizaciji. Da bi postopoma uvedli vsaj enega od teh predlogov, pa je potrebno: • spremeniti miselnost (vodstva, zaposlenih), • se zavedati vpliva, ki ga imajo vodje in vodstvo podjetja na zaposlene, • dati ključno vlogo glavni 'sestavini' podjetja – človeku in njegovi notranjosti – ter ga obravnavati tej vlogi ustrezno. The purpose of the Diploma Thesis was to show the influence of quality management principles, especially Total quality management principles on employees. It was found that the influence is positive and that it is the main factor of business success and good relationship between people in the organisation. For achieving good business results and satisfaction among employees, this influence is crucial. In literature overview we touched the main ideas of quality, quality management and quality management principles, and stressed the importance of some psychological factors (like motivation, rewards, working atmosphere, fear of change, the importance of right leadership, etc.) that influence the well-being of employees. The research was carried out between February 2009 to April 2012, there were sixty participants from twenty slovenian companies. The sample was divided into three categories. The results showed a big difference between answers of the employees from companies in the first and second, and even bigger difference between answers of employees from the first and third category. The main differences were in the level of quality consciousness in the company, in the relationships between employees and towards the company itself, which proved our presumption. According to the given results, we suggest that companies should strive towards: • bigger knowledge and perception of quality, • bigger influence in achieving happy and satisfied employees and • more knowledge oriented, inovative and creative atmosphere within the organisation. To gradually implement at least one of the suggestions, it is neccessary to: • change the upper management's and employee's mentality, • be aware of the influence leaders and managers have on the employees, • realise the main constituent of an organisation is human and act accordingly to this realisation. • Kakovost • TQM • management • organizacija • zaposleni. • Quality • TQM • management • organisation • employees. true true false Slovenski jezik Angleški jezik Diplomsko delo 2013-06-14 11:11:05 2013-07-17 13:35:07 2022-05-03 03:06:09 2021-04-24 03:19:32 2013 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7189011 URN:SI:UM:DK:NX3LGSWG VS_Trebec_Nina_2013.pdf VS_Trebec_Nina_2013.pdf 1 14B2F19103254D2CF9FA0915BBB48168 98ea92d9e75e3df00ce22d06410aeb2706361a702b776c37139d3d3e3daddde2 0617acf7-7c0a-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=55939 Fakulteta za organizacijske vede 0 0 0