20.500.12556/DKUM-41672 IZBOLJŠAVA KAKOVOSTI PROCESOV BANČNIH STORITEV Z RAZVOJEM INFORMACIJSKE REŠITVE IMPROVING THE QUALITY OF BANKING SERVICES WITH THE DEVELOPMENT OF INFORMATION SOLUTION V začetku leta 2011 je podjetje Gora d.o.o., Ljubljana na zahtevo banke pričelo z izvajanjem projekta prenove obstoječe, štirinajst let stare informacijske tehnologije Omega z razvojem nove informacijske rešitve jOmega. Teoretične smernice diplomske naloge predstavlja kakovost, stalno izboljševanje procesov, ter kakovost storitev, znotraj katerega se nadalje omejimo na kakovost bančnih storitev. Teoretične smernice se povežejo s pojmom informacijske tehnologije in njenega vpliva na kakovost bančnih storitev V diplomski nalogi smo raziskovali vpliv razvoja nove informacijske rešitve na kakovost bančnih storitev. Pri dvanajstih blagajniških poslih smo kvantitativna izmerili čase hitrosti komunikacije med bančno aplikacijo in okoljem, v katerega je aplikacija vpeta. Rezultati so obetavno pokazali na pohitritev hitrosti obdelave, z izjemo treh poslov, ki niso zadovoljili postavljenega standarda. Pri slednjih bo potrebna še dodatna optimizacija. Povprečno so se posli skoraj dvakratno pohitrili, saj je povprečna razlika med hitrostjo znašala 43,49%. Preverbo spremembe stopnje tveganja pa smo izvedli s primerjavo podatkov stare in nove informacijske podpore. Primerjava arhitekture obeh sistemov je omogočila izločiti prednosti in slabosti izgradnje nove rešitve. Z rezultati testnega sistema združljivosti in primerjavo posnetkov procesa smo podprli predpostavko o znižanju stopnje tveganja, do katere je prišlo z razvojem nove aplikacije. In early 2011 the company Gora d.o.o., Ljubljana started, at the request of the client, the implementation of a renovation project of existing fourteen-year-old information technology Omega through the development of new information technology solution jOmega. Literature overview of Diploma Thesis consists of quality, continuous improvement processes and service quality within which it narrows it down to the quality of banking service. Theoretical guidelines are linked to the concept of information technology and its impact on the quality of banking services. In this Thesis we studied the impact of the new information technology solution development on the quality of banking services. With twelve interface transactions we quantitatively measured the speed of communication between the banking application and the environment in which the application is embedded. The results showed a promising processing speed up, with the exception of three transactions that did not satisfy the concerted standard. Those will require some additional optimization. On average interface transactions speeded up almost twice, since the average difference between the rate stood at 43.49%. To verify the change in the level of risk, we performed a comparison of the data from the old and the new information support. Comparison of both systems architecture has allowed us to isolate the pros and cons of implementing new solutions. The results of the system compatibility test and comparison of business process models supported the assumption of a reduction in the level of risk that occurs with the development of new applications. kakovost storitev bančne storitve informacijska tehnologija aplikativna rešitev vmesniki. service quality banking services information technology application solution interfaces. true true false Slovenski jezik Angleški jezik Diplomsko delo 2013-09-02 22:02:42 2013-09-24 13:08:03 2022-05-05 03:07:54 2021-04-26 03:07:59 2013 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7216403 URN:SI:UM:DK:JNRIEDUN UNI_Miklavcic_Zeljka_2013.pdf UNI_Miklavcic_Zeljka_2013.pdf 1 EC60E300EE8A9C76806EC8B3AC31FE5D 09f78f471dc4fbae7870a156dac3625a32f86016267875feba3f08ca3465280e 388f3149-7c0a-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=57786 Fakulteta za organizacijske vede 0 0 0