20.500.12556/DKUM-44279 PRENOVA PROCESA ODVZEMA KRVI V UKC MARIBOR BLOOD COLLECTION PROCESS REDESIGN IN UKC MARIBOR V magistrskem delu se ukvarjamo s pregledom in prenovo laboratorijske predanalitske faze, ki poteka od naročila laboratorijske preiskave do vhoda biološkega materiala v laboratorij. Ta pred-predanalitska faza spada v začetni del procesa odvzema krvi ter je najmanj poznana in raziskana. Njena organiziranost vpliva na laboratorijske rezultate, ti pa na nadaljnje postopke, ki vplivajo na zdravljenje. Z raziskavo pokažemo, da je na osnovi zbiranja kazalnikov in merjenja predanalitske faze možno določiti kritične točke procesa, ter predlagamo spremembe. Prikažemo tudi izboljšave in prenovljen proces ter izračunamo stroške obstoječega stanja in prenovljenega procesa. Business process re-engineering is an approach for redesigning the way work is done to better support the organization's mission and reduce costs. In this master thesis we redesign the process of the laboratory preanalytical phase from the begining of the phase in the medical departmens to the enter of the biological samples in the clinical laboratory. This phase is a part of the total laboratory testing cycle and so called pre-preanalytical phase. The pre-preanalytical phase is the most unknown but also important because of its impact on the laboratory results. We built the workflow of the phase and measured preanalitical indicators. We determined critical points and weaknesses of the flow. We suggested improvements, we made process reingeneering and we also calculated the costs of old and rebuilt process. prenova procesov predanalitske neskladnosti čas izvedbe analize kazalniki kakovosti kritična vrednost odvzem krvi preanalytical errors process reingeneering turn around time quality indicators critical value blood collection true true false Slovenski jezik Angleški jezik Magistrsko delo 2014-05-12 16:50:09 2014-07-03 11:44:07 2022-05-12 03:07:34 2021-05-01 03:14:55 2014 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7311891 URN:SI:UM:DK:GAG2DBZ0 MAG_Jevsnikar_Bernarda_2014.pdf MAG_Jevsnikar_Bernarda_2014.pdf 1 393968310CE4F2B25FF4570D119E2782 46dce45c0d6e801c0386bbbf22ee5d23efb8ed536d49829a8f18f7106359bb11 d159364c-7c0a-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=63498 Fakulteta za organizacijske vede 0 0 0