20.500.12556/DKUM-44396 IDENTIFIKACIJA POTENCIALOV ZA DVIG UČINKOVITOSTI KAKOVOSTI V PODJETJU UNIOR SINTER IDENTIFICATION OF POTENTIALS FOR QUALITY IMPROVEMENTS IN UNIOR SINTER Dandanes kakovost opredelimo kot izpolnjevanje ali pa celo preseganje pričakovanj oziroma zahtev kupcev. Zato se mora podjetje zavedati pomena kakovosti na vseh področjih poslovanja, da lahko konkurira na trgu in izpolnjuje zadane vizije in strategije. Kakovost mora biti vgrajena v vse elemente poslovanja in se mora nenehno nadgrajevati saj so spremembe edina stalnica na področju kakovosti. Unior je podjetje z 2500 zaposlenimi in deluje na področju ročnega orodja in avtomobilske industrije. V podjetju sem opravljal obvezno prakso v programu Sinter, tako da sem se seznanil z procesi dela, zato sem se tudi odločil za temo, ki se nanaša na ta program. V diplomskem delu bomo poskušali identificirati vidike za dvig kakovosti poslovanja kakor tudi podati predloge za njihovo izboljšavo. Diplomsko delo je razdeljeno na tri dele, v prvem delu poskušamo predstaviti teorijo o pojmu kakovosti, v drugem delu pa predstavimo podjetje in program Sinter. V tretjem delu smo se osredotočili na tri ključne vidike za dvig kakovosti poslovanja v programu Sinter in sicer na vodenje, kadre in komunikacijo nato pa v nadaljevanju poskušamo podati predloge za izboljšave, katere nato tudi preverimo v podjetju. V zaključku diplomske naloge so tako ugotovitve, do katerih smo prišli med pisanjem diplomske naloge in moramo povedati, da so bili skoraj vsi naši predlogi pozitivno sprejeti in nekatere od njih bodo tudi dejansko uporabili za dvig učinkovitosti kakovosti poslovanja. Today quality is defined as the fulfilment or even exceeds the expectations and requirements of our customers. Therefore, a company has to be aware of the importance of quality in all areas of business that can compete in the market and achieve its vision and strategy. Quality must be built into all elements of business and must be continually updating because change is the only constant in quality. Unior is a company with 2,500 employees and operates in the field of hand tools and automotive industries. I worked my compulsory practice in the company in Sinter program and I took note of the work processes. That is why I also decided on a topic that is related to this program. In the diploma we tried to identify the aspects to improve the quality of business as well as give suggestions for their improvement. The diploma is divided into three parts, in the first part we try to present a theory on the concept of quality, while the second part presents the company and Sinter program. In the third part we focus on three key aspects to improve the quality of operations in Sinter: management, human resources and communication. At the end some suggestions for improvement are given and are also tested in the company. In the conclusion there are findings to which we have come to while writing a diploma. Almost all our suggestions were well accepted and some of them will actually be used to increase the efficiency of business quality. kakovost vodenje kadri komunikacija stalne izboljšave quality management human resources communication continuous improvement true true false [A. Makovec] Slovenski jezik Angleški jezik Diplomsko delo 2014-05-26 10:57:57 2014-07-31 14:09:57 2022-05-12 03:08:09 2021-05-01 03:08:57 2014 0 Zreče 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658.562 11767580 URN:SI:UM:DK:WVPYM92Q UNI_Makovec_Andrej_2014.pdf UNI_Makovec_Andrej_2014.pdf 1 D7937CF48686A56EB53A9361136EDD6F 3db3d9b5d1da5f7d78363893f5fded5f8206ef4fcfb1157f766691102225193e d8b940b8-7c0a-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=63724 Ekonomsko-poslovna fakulteta 0 0 0