20.500.12556/DKUM-44631 INFORMACIJSKA PODPORA STORITVE "DEZINFEKCIJA OSEBNE OPREME" IT SUPPORT OF SERVICE "DISINFECTION OF PERSONAL EQUIPMENT" Diplomska naloga prikazuje možno informacijsko podporo za novo storitev “Dezinfekcija osebne opreme”. Podani sta definiciji in razlaga pojmov “storitev” in “CRM”. Analizirano je konkretno podjetje, predstavljena pa je tudi obravnavana storitev. Izdelani so modeli procesov z diagrami tokov podatkov: a) prodaja - osebno naročilo, b) prodaja - telefonsko naročilo in c) prodaja preko spleta. Testirali smo sistem za upravljanje odnosov s strankami Intrix. Obstoječe podatke iz sistema FAW VASCO smo prenesli v Intrix z datotekami CSV ter dodali še nekaj atributov. V preskusni verziji Intrix smo uporabili najpomembnejše funkcije. Ugotovili smo, da ustrezajo zahtevam konkretnega podjetja. Preliminarni izračun je pokazal, da se bo investicija v razvoj nove storitve predvidoma povrnila v sprejemljivem času. This research explores the possible IT support for new service called “Disinfection of personal equipment”. Definition and explanation of terms “service” and “CRM” is given. Real company that offers cleaning and washing services is presented. Disinfection of personal equipment as a service is described. Three business process models in this company are developed with data flow diagrams: a) sale – personal order, b) sale – phone order and c) sale – web based. We tested Intrix CRM solution. Existing data in FAW VASCO solution was transferred through CVS files. Some new attributes were added to existing data. Main Intrix functions were used in testing period. The conclusion is that Intrix meet all requirements of this specific company. Preliminary calculation shows that new service development will return investment in acceptable time. upravljanje odnosov s strankami CRM model poslovnega procesa prodaja razvoj storitve customer relationship management CRM model of business process sale service development true true false Slovenski jezik Angleški jezik Diplomsko delo 2014-06-11 22:01:47 2014-09-26 09:52:56 2022-05-13 03:07:05 2021-05-01 03:27:56 2014 0 Kranj 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7347475 URN:SI:UM:DK:OWFOUFMI UNI_Borstnar_Melita_2014.pdf UNI_Borstnar_Melita_2014.pdf 1 B5222D005AC3C07F88F1307AEB16C3D2 e53d8e460f903cf1c79a7bdf9b99d6afb480b18eae497ed691d3c26ce4ec546d f3b50f44-7c0a-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=64603 Fakulteta za organizacijske vede 0 0 0