20.500.12556/DKUM-46411 POSLOVNI BONTON IN ODNOS DO NJEGA V PODJETJU DELAVSKA HRANILNICA D.D. Business etiquette and attitude towards in Delavska hranilnica d.d. Diplomska naloga predstavlja poslovni bonton, torej pravila obnašanja in življenja v poslovnem okolju. Zato smo najprej v teoretičnem delu opravili pregled literature ter opredelili osnovna pravila uporabe poslovnega bontona, torej kakšne oblike predpisuje sodobno poslovno komuniciranje z osebnim (pozdravljanje, naslavljanje, vikanje in tikanje ter komuniciranje med zaposlenimi in strankami) in telefonskim komuniciranjem ter videzom. V empiričnem delu diplomske naloge smo s pomočjo ankete ugotavljali, ali so zaposleni, ki so v neposrednem stiku s strankami, seznanjeni s pravili poslovnega bontona in ali le-ta pravila upoštevajo. Glede na rezultate smo prišli do zaključka, da je poznavanje poslovnega bontona v podjetju prisotno in pomembno za poslovno uspešnost. The thesis presents the business etiquette, which is a set of rules for social behavior and functioning within the business environment. In the first, theoretical part we reviewed the literature and defined the basic rules of applying the business etiquette and which forms the modern business communication prescribes when communicating in person, over the phone and visually. In the next, empirical part, we used a survey to determine whether the employers, who are in direct contact with the client, are familiar with the rules of business etiquette and if they take them into the account. The results show that understanding of the business etiquette in the company is present and crucial for the company’s successful business performance. Bonton poslovni bonton verbalna komunikacija neverbalna komunikacija poslovno komuniciranje bančništvo etiquette business etiquette verbal communication non-verbal communication business communication banking true true false [M. Arbeiter] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2014-09-25 14:28:31 2015-02-19 09:28:11 2022-05-17 03:11:48 2021-05-04 03:15:35 2014 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 366.632:395(043.2) 18491670 URN:SI:UM:DK:XWXFNFVV UNI_Arbeiter_Metka_2014.pdf UNI_Arbeiter_Metka_2014.pdf 1 1136C3BA8FBB98B786B00A5426E6AC3F 749ca316dfc91881f146e1f117871ed82eec3972fd465b14ca1874f00d2933fb 50b316bd-7c0b-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=67914 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0