20.500.12556/DKUM-46920 UVAJANJE ITIL PRIPOROČIL ZA UPRAVLJANJE INFORMACIJSKE TEHNOLOGIJE V VEČJEM PODJETJU IMPLEMENTING ITIL RECOMMENDATIONS FOR MANAGING INFORMATION TECHNOLOGIES IN A LARGE COMPANY Diplomsko delo obravnava implementacijo smernic Information Technology Infrastructure Library (v nadaljevanju ITIL) priporočil v večjem podjetju, ki se ukvarja s prenosom električne energije. Obstoječa rešitev je za potrebe podjetja neustrezna zaradi pomanjkanja funkcionalnosti in omejene sledljivosti. To predstavlja problem, ki ga poskušajo rešiti z implementacijo ITIL smernic. V nalogi so obširno predstavljena priporočila ITIL in programske rešitve, s pomočjo katerih so smernice vpeljane. Uporabljena programska rešitev je IMB Maximo, modul SmartCloud Control Desk. Zelo podrobno so predstavljeni moduli ITIL-a, ki jih upošteva obravnavano podjetje. Proučevali smo zadovoljstvo zahtevnih in naprednejših uporabnikov z novo rešitvijo ter prilagojenimi procesi. To predstavlja raziskovalni del naloge. Primarna metoda za raziskovalni del je anketa. Dodano vrednost naloge predstavlja analiza rezultatov anket. This diploma thesis covers the implementation of ITIL guidelines in a large company that operates electricity transmission. Because of lacking functionalities and limited traceability, the existing solution is inadequate for the requirements of the company. This represents a problem that they are attempting to solve with the implementation of ITIL guidelines. Information Technology Infrastructure Library, or ITIL for short, through which the guidelines are implemented are explained in detail in the thesis. The program solution used for this is IBM Maximo's SmartCloud Control Desk module. The ITIL modules that are used in the company are presented in greater detail. We analyzed the satisfaction of basic and advanced users with the new solution and changed processes. The primary method for the research section is a poll. The added value of the thesis will be the analysis of the poll results. The thesis will serve as an insight into the execution of the project and more specifically as an assessment of the user reaction to the implemented solution. Suggestions for improvements and possible further development will be given in the conclusion - informacijska tehnologija - ITIL (angl. Information technology infrastructure library) - dobra praksa - proces - implementacija - information technology - Information Technology Infrastructure Library (ITIL) - best practice - process - implementation. true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2014-11-26 13:15:34 2015-01-06 08:38:15 2022-05-19 03:06:42 2021-04-27 03:28:21 2014 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7386387 URN:SI:UM:DK:GU4YVMJN UN_Habjan_Miha_2014.pdf UN_Habjan_Miha_2014.pdf 1 8BEC7017993A4819F800AA55366FBFEE 839fae93bb5b6ccb9cded804ab1a2fba7ba928a60219c83936ecbc8def7ccfec 71c986b7-7c0b-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=69011 Fakulteta za organizacijske vede 0 0 0