20.500.12556/DKUM-52918 Merjenje izvedbe pri prenovi poslovnih tokov Performance measurement in business process re-engineering V prispevku sta podana razvoj in ovrednotenje sistema kazalnikov za merjenje uspesnosti prenove poslovnih tokov. Razvoj kazalnikov temelji na rezultatih anketne raziskave, ki je bila izvedena v 73 srednje velikih in velikih slovenskih podjetjih s področja kovinsko-predelovalne, elektro-strojne industrije in s področja elektronike. Ker večina literature o prenovi poslovnih tokov temelji na studijih primera, smo pri preučevanju kazalnikov za merjenje uspešnosti prenove poslovnih tokov vzeli anketno raziskavo. Na podlagi pregleda literature smo razpoznali sedem bistvenih meril, ki so pomembna za uspesno vrednotenje prenove poslovnih tokov: stroski, kakovost, čas, prilagodljivost, zanesljivost, zadovoljstvo kupca in človeški viri oz. zadovoljstvo zaposlenih. Z uporabo analitičnih tehnik, ki zagotavljajo veljavnost in zanesljivost merilnega orodja, smo znotraj omenjenih področij razvili niz ustreznih kazalnikov merjenja. In this paper we present the development and validation of performance measurement indicators for a business process re-engineering (BPR) evaluation.The results are based on a survey carried out in 73 medium-sized and large Slovenian manufacturing companies in the mechanical, electro-mechanical and electronic industries. Since BPR literature is mostly based on case studies, the survey research methodology was assumed for studying performance measurement indicators when addressed to the dimensions of BPR. Based on a literature review, seven crucial areas, important for a successful BPR evaluation, were identified: costs, quality, time, flexibility,dependability, customer satisfaction and human resources with employee satisfaction. New variables were developed within the crucial areas, using reliability and validity analysis. poslovni tokovi prenova tokov merjenje izvedbe anketne raziskave business management business process reengineering performance measurements survey research true false false Association of Mechanical Engineers and Technicians of Slovenia et al. Slovenski jezik Angleški jezik Delo ni kategorizirano 2015-07-10 18:41:25 2015-07-10 18:41:25 2022-06-02 03:08:11 2019-07-11 07:56:57 2006 0 0 str. 210-224 št. 4 Letn. 52 2006 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 65.012 762116 10519574 0039-2480 URN:SI:UM:DK:MND5ZL6H http://www.dlib.si/details/URN:NBN:SI:doc-HGN6LVLF 1 https://dk.um.si/Dokument.php?lang=slv&id=77478 Fakulteta za strojništvo 0 0 0