20.500.12556/DKUM-54641 INVENCIJSKO-INOVACIJSKI POTENCIAL V INFORMACIJSKO-KOMUNIKACIJSKIH TEHNOLOGIJAH FINANČNIH USTANOV THE POTENTIAL OF INVETIONS AND INNOVATIONS IN INFORMATION-COMMUNICATION TECHNOLOGIES INTERGRATED IN FINANCIAL INSTITUTIONS V diplomskem seminarju obravnavamo dve večji povezani področji, in sicer invencijsko-inovacijski management in elektronsko poslovanje oz. informacijsko-komunikacijske tehnologije v bančnih sistemih na področju odnosov s strankami. Poleg opredelitve terminologije inovacijskega managementa predstavljamo tako proces od nastanka ideje do razvoja inovacije kot tudi uveljavljanje inovacij in vidik difuzije novosti. Na vprašanje, kako povečati ustvarjalnost in motivirati zaposlene do bolj inovativnega delovanja, odgovarjamo s pomočjo Maslowe hierarhične teorije. Nezadovoljene potrebe in stopnja zadovoljenosti z ozirom na hierarhično lestvico je lahko pri zaposlenih ključnega pomena, ko želimo spodbuditi inoviranje na delovnem mestu. Za inovativno e-poslovanje v finančnih institucijah pa moramo ustvariti tudi ustvarjalno klimo, ki omogoča delovanje celovitih informacijskih sistemov (ERP) in vpeljavo konceptov kot so management odnosov s strankami (CRM). Nenazadnje je innovativnost v finančnih institucijah odvisen od tega, kako dobro zaposleni in management upoštevajo inovacijske dejavnike, kar smo ugotavljali z analizo predhodno opravljenega polstrukturiranega intervjuja s predstavnico srednjega managementa v banki XXX. In our diploma seminar we have been focusing on both, invention-innovation management and e-business with information-communication technology within banking sistems and their customer relationships management (CRM), respectively. Firstly, we have introduced the important terminology in innovation management and the whole process from idea towards innovation. Additionally, we have emphasized the importance of diffusion of innovation and its role in introducing new pieces of innovation. We have focused on Maslow's theory for which we believe that offers an adequate theoretical framework for examining a satisfactory level at which employees are. In fact, our premise is that observing the satisfactory level can lead us to improvements in enhancing employees' performance regarding innovation process. Innovative e-business established the need for environment that supports creativity and enables CRM and ERP. All in all, innovating in financial institutions depends on employees' acknowledgment of innovation factors. Therefore, we have conducted semi-structured interview with a representative from middle management in order to analyse how the bank has taken the innovation factors into consideration. invencija inovacija ustvarjalnost Maslow difuzija novosti ERP CRM e-poslovanje inovacijski dejavniki invention innovation creativity Maslow diffusion of innovation ERP CRM e-business innovation factors.   true true false [L. Stiplovšek] Slovenski jezik Angleški jezik Delo diplomskega seminarja/zaključno seminarsko delo/naloga 2015-09-08 10:52:23 2015-12-03 07:53:44 2022-06-06 03:06:15 2021-05-12 03:18:12 2015 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 001.895 12172828 URN:SI:UM:DK:P4CJ1GVL UN_Stiplovsek_Lucija_2015.pdf UN_Stiplovsek_Lucija_2015.pdf 1 05A6E21EA7308EC7B11CB65511413580 8b08643a7063a3515c5c0567e028162e58d3174e3ab2eeffa70e8c30dc82ad21 b5f7cb11-7c07-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=81674 Ekonomsko-poslovna fakulteta 0 0 0