20.500.12556/DKUM-55402 ANALIZA REKLAMACIJ DEKLARACIJ PROIZVODOV V TUJINI ANALYSIS OF INTERNATIONAL COMPLAINTS RELATED TO PRODUCT DECLARATIONS V podjetju smo nekajkrat letno dobili reklamacijo na račun neustreznih jezikov na etiketi naših izdelkov. Dostikrat se je dogajalo, da so napako opazili šele tik pred polnjenjem tovornjaka, zato so nam dodelili raziskovalno nalogo z namenom rešitve tega problema. Nalogo smo opravili z realnimi podatki prodaje izdelkov po strankah iz leta 2013. Najprej smo vse možne podatke pridobili s programom SAP, ki ga vsakodnevno uporabljamo za poslovanje z ostalimi podjetji. Podatke vsake evropske stranke smo morali nato prilagoditi našim potrebam, jih še enkrat obdelati v programu SAP in nato še zadnjič v programu Excel. Po končani obdelavi smo dobil rezultate, katere izdelke kupuje samo določena stranka in kateri izdelki se prodajajo več sestrskim podjetjem po Evropi. Vsaka stranka ima zahteve o jezikih, ki naj bodo na embalaži, zato smo morali poiskati primerno šifro kombinacij jezikov, ki so bili primerni za vsak izdelek posebej. V primeru, da potrebne kombinacije še ni bilo na razpolago v sistemu, smo morali v Nemčiji zaprositi za novo kombinacijo. Končni rezultat se kaže v tem, da v enem letu po opravljeni nalogi še nismo dobili reklamacije na ta račun. Several times a year, our company receives complaints concerning the inappropriate language on the labels of our products. It is often the case that the mistake is noticed just before loading the products on the truck. Being relatively new in the company last year, I was assigned to solve this problem. I performed the test with real data from product sales by customer from the year 2013. The first part of the task was to collect all possible data from the SAP program, which we use daily for operating with other companies. I had to adapt the data from each European customer to my needs, process it again in SAP and finally in Excel. My final results showed which products are bought by one particular customer and which products are sold to several European sister companies. Because each client requires the labels to be written in different languages, I had to find the most suitable code combination of languages that was appropriate for each product. In the case that a required combination did not exist in the system I had to apply for a new combination in Germany. The final result is reflected in the fact that one year after the completion of the assignment we haven't received any complaints in this area. šifra kombinacij jezikov deklaracija izdelka informacijska tehnologija language code combination product declaration information technology true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2015-11-03 19:00:53 2016-02-25 12:23:15 2022-06-08 03:12:15 2021-05-14 03:28:04 2015 0 Kranj 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7521811 URN:SI:UM:DK:MEAQJZEH UN_Bajic_Rok_2015.pdf UN_Bajic_Rok_2015.pdf 1 B1001BE0A99E927D6436EA5D2A55CA14 955f26566838aed063232be2dbbfef9093fbd48da5c0ebd98ff753a51c0a8740 c9f0e36a-7c07-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=82897 Fakulteta za organizacijske vede 0 0 0