20.500.12556/DKUM-56149 Zaznana povezanost med komponentami zavarovalne storitve pri uporabnikih dopolnilnega zdravstvenega zavarovanja Perceived relationships among components of insurance service for users of complementary health insurance service V prispevku proučujemo odnose med komponentami storitve dopolnilno prostovoljno zdravstveno zavarovanje (DPZZ), ki jim uporabniki pripisujejo različno vlogo. Raziskovalni model s štirimi konstrukti (pomembnost kakovosti, dodatnih kritij, cenovnih popustov storitve dpzz in ugleda zavarovalnice) in indikatorjem pomembnost zavarovalne premije dpzz smo preverili z modeliranjem strukturnih enačb (SEM) na vzorcu 300 slovenskih uporabnikov storitve DPZZ. Ugotovili smo, da se pomen komponente storitve DPZZ (zavarovalna premija), ki ji ga pripisujejo uporabniki, kaže v zaznani pomembnosti drugih komponent storitve DPZZ (dodatna kritja, kakovost, cenovni popusti in ugled zavarovalnice). This article explores the relationship between the components of the services provided by complementary voluntary health insurance (CVHI), to which users ascribe different levels of importance. Research model that consists of four constructs (importance of quality service, additional coverage, price discounts of CVHI and insurance company reputation) and an indicator of the importance of insurance premium of CVHI was tested with structural equation modelling (SEM) on the sample of 300 Slovenian users of CVHI. Our findings show that – according to the users – the importance of the component of CVHI service (insurance premium) is reflected in the perceived importance of other components of CVHI (additional coverage, quality, price discounts and insurance company reputation). storitve zdravstveno zavarovanje prostovoljno zdravstveno zavarovanje komponente zavarovalne storitve zavarovalnice services insurance components of health insurance services voluntary health insurance insurance companies true false true Slovenski jezik Angleški jezik Znanstveno delo 2015-12-21 16:39:42 2015-12-21 16:39:42 2022-06-11 03:08:22 2021-05-15 03:28:13 2013 0 0 str. 291-307, 359 št. 4 Letn. 8 zima 2013 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1854-4231 368:338.46 224377600 1536145092 1854-4231 URN:SI:UM:DK:RTLX6QKW Management_2013_Sebjan_Perceived_Relationships_among_Components_of_Insurance_Service_for_Users_of_Complementary_Health_Insurance_Service.pdf Management_2013_Sebjan_Perceived_Relationships_among_Components_of_Insurance_Service_for_Users_of_Complementary_Health_Insurance_Service.pdf 1 67B688D92DEAB6A94251DBA381769526 3bcbd54f89cb128ae61c9f6fc2cad2ce768bb20af59bf88016da04a9cf9c16b1 6a1717f7-7c0e-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=114172 http://www.fm-kp.si/zalozba/ISSN/1854-4231/8_291-307.pdf 1 https://dk.um.si/Dokument.php?lang=slv&id=84282 Ekonomsko-poslovna fakulteta 0 0 0