20.500.12556/DKUM-57731 OCENJEVANJE ZAPOSLENIH V SLUŽBI ZA TEHNIČNO POMOČ UPORABNIKOM EMPLOYEE EVALUATION IN TECHNICAL SUPPORT DEPARTMENT V diplomski nalogi smo razvili odločitveni model, ki nam je pomagal pri ocenjevanju delovne uspešnosti zaposlenih. Parametre ocenjevanja smo določili na podlagi vnaprej določenih ključnih kazalnikov učinkovitosti na način, da smo te kaskadno porazdelili med posamezne svetovalce v obliki ciljev, ki vplivajo na rezultate posameznih ključnih kazalnikov učinkovitosti. Paziti smo morali, da so cilji motivacijski, dosegljivi in da imajo zaposleni vpliv na doseganje posameznega cilja. Pomagali smo si z dvema programskima rešitvama, DEXi in Microsoftov Excel 2016, kamor smo vnesli posamezne cilje, posamezne ocene, ter rezultate med seboj primerjali. Rezultati se med seboj delno razlikujejo, saj smo v Excelu operirali s številkami, v DEXi pa z opisnimi vrednostmi. In this thesis we have developed a decision model, which has helped us in evaluating employee performance. The parameters of evaluation were determined on the basis of pre-defined key performance indicators. This was done by partitioning the parameters in a cascading manner between individual consultants in the form of objectives that affect the results of individual key performance indicators. We had to make sure that the objectives were motivating, achievable, and to give employees the chance to achieve their individual objectives. We used two software solutions DEXi and Microsoft Excel 2016. We entered individual goals, individual evaluations, and then compared the results. The results display some differences, because Excel operated with numbers and in DEXi we entered descriptive values. ocenjevanje zaposlenih ključni kazalniki učinkovitosti več parametrsko odločanje metoda DEX staff evaluation key performance indicators multi-attribute decision making DEX method true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2016-03-14 09:50:42 2016-05-13 10:00:12 2022-06-15 03:08:38 2019-07-11 10:16:34 2016 0 Ljubljana 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7574803 URN:SI:UM:DK:LVT6MR3P VS_Persak_Rok_2016.pdf VS_Persak_Rok_2016.pdf 1 4E33CF80EDA5CC4D5DDC8F5581EFB25B 3b91b95e0b5e9817d94a70ff66b51de41d81b12cf11683baa06ed179bf05bd7c f8702c78-7c0b-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=87189 Fakulteta za organizacijske vede 0 0 0