20.500.12556/DKUM-57977 ANALIZA ZADOVOLJSTVA STRANK PO ZAKLJUČENEM ŠKODNEM DOGODKU V ZAVAROVALNICI MARIBOR D. D. THE ANALYSIS CUSTOMERS SATISFACTION, AFTER THE EVENT OF LOSS OR DAMAGE HAS BEEN COMPLETED Cilj moje diplomske naloge je raziskati zadovoljstvo odjemalcev v Zavarovalnici Maribor d.d. po zaključenem škodnem dogodku. Z raziskavo bom poskušala ugotoviti splošno zadovoljstvo strank omenjene zavarovalnice, kateri dejavniki najbolj vplivajo na njihovo zadovoljstvo, kakšna je po njihovem mnenju stopnja strokovnosti zaposlenih pri reševanju škodnih primerov in ali bi priporočali ZM d.d. svojim prijateljem, kot zanesljivo in kvalitetno zavarovalnico. The aim of my thesis is to investigate customer satisfaction in Zavarovalnica Maribor d.d. after completion of the loss event. The study will attempt to determine overall customer satisfaction of his insurance, which factors most influence their satisfaction, what is their opinion proficiency levels of employees in the processing of claims, and whether they would recommend ZM d.d. your friends as a reliable and quality insurance. zadovoljstvo stran zavarovalnica odjemalci storitev customer satisfaction insurance clients services true true false [K. Čurin] Slovenski jezik Angleški jezik Diplomsko delo 2016-03-31 17:13:48 2016-08-03 12:49:08 2022-06-15 03:09:57 2019-07-11 10:24:28 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658.8 12421660 URN:SI:UM:DK:JDIKQ3TO VS_Curin_Katja_2016.pdf VS_Curin_Katja_2016.pdf 1 B537CC036FB299E4E37BD7D7E47B2367 7ee0cbd405cdc5748a4f568a57a5cdfe7a8349be63f176b023dbc1144124914e b1826687-7c0c-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=94406 Ekonomsko-poslovna fakulteta 0 0 0