20.500.12556/DKUM-58268 Razvoj modula poslovne inteligence za nadzor servisnih aktivnosti Development of business intelligence model for monitoring repair activities Orodja poslovne inteligence, s katerimi lahko podjetje proaktivno ukrepa, se običajno uporabljajo za reševanje problema nadzora nad aktivnostmi poslovanja v realnem času. V magistrskem delu smo prikazali model poslovne inteligence, ki smo ga razvili za učinkovitejši nadzor nad aktivnostmi vseh serviserjev v logističnem podjetju. Predlagali smo reševanje nadzora nad ključnimi kazalniki uspešnosti (KPI) servisnih storitev za vodje servisne službe v proučevanem podjetju in druge v servisno naravnanih podjetjih, s pomočjo orodja Tableau, ki predstavlja koristno orodje za dnevni vpogled in nadzor nad aktivnostmi poslovanja v realnem času. Rezultati testiranja kažejo, da se z uporabo razvitega modula za nadzor KPI v orodju Tableau pomembno poveča učinkovitost, znižajo se stroški časa in virov v procesu izvajanja nadzora nad servisnimi storitvami. The Business intelligence tools whereby companies can proactively take action are in general in use for solving problems of monitoring business activities in real time. In this master's degree thesis we will present a module of business intelligence, which has been developed for effective supervision of the activities of all service engineers in a logistic company. We have proposed ways to solve the monitoring of the key performance indicators (KPI) of service activities for after sales managers in the company that we are dealing with in the thesis and other similar service oriented businesses, with the help of the Tableau software, which presents itself as a useful tool for the daily insight and control check over the business activities in real time. Test results show that using the developed module will significantly increase the efficiency as well as reduce the time limits and lower the costs of the resources in the executing process of services. poslovna inteligenca nadzor servisnih storitev ključni kazalniki uspešnosti Tableau business intelligence (BI) monitoring service activities key performance indicators Tableau true true false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2016-04-12 22:09:30 2016-06-03 15:49:24 2022-06-16 03:07:38 2019-07-11 10:33:58 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7604243 URN:SI:UM:DK:R947HZDN MAG_Zupan_Julij_2016.pdf MAG_Zupan_Julij_2016.pdf 1 A661AE41F793BDFD0514796EFD1A938A a69dca31fed24d33a2805e13c7a8ca35f9f2397314e1a5f770e0bf6530ead082 0e05b508-7c0c-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=88508 Fakulteta za organizacijske vede 0 0 0