20.500.12556/DKUM-58507 INTEGRACIJA PODATKOV V MICROSOFT DYNAMICS CRM Z ORODJEM SCRIBE INSIGHT MICROSOFT DYNAMICS CRM DATA INTEGRATION USING SCRIBE INSIGHT Uporabniki v podjetjih, predvsem v podpornih službah, imajo redko na voljo en informacijski sistem, v katerem bi imeli celovit pogled na stranko. Iz tega razloga so sistemi za upravljanje s strankami (CRM) skoraj vedno povezani z zalednim transakcijskim sistemom, kar predstavlja tako vsebinske, kot tehnične izzive v obliki integracije podatkov. Microsoft Dynamics CRM in Microsoft Dynamics AX prihajata iz iste produktne družine, vendar za povezovanje obeh sistemov nimamo na voljo standardnega orodja. S skupkom standardnih tehnologij in orodij smo vzpostavili zanesljivo integracijo podatkov med obema sistemoma in na ta način omogočil bolj učinkovito delo uporabnikov sistema CRM. Users, particulary in support services, rearly have a single information sistem that would allow them a complete customer overview. For this reason, customer relationship management systems (CRM) are almost always connected to transactional information system. This connection often represent numerous business and technical challanges in the form of data integration. Microsoft Dynamics CRM and Microsoft Dynamics AX are both coming from the same product family but are lacking a standard system that would allow us to connect them. Using numerous standard technologies and tools, we connected these systems with a reliable data integration and in such a way enable a more efficent work of CRM users. Microsoft Dynamics CRM integracija ERP Microsoft Dynamics CRM integracija ERP true true false I. Tasić Slovenski jezik Angleški jezik Diplomsko delo 2016-04-20 22:31:17 2016-10-27 12:10:24 2022-06-17 03:06:17 2019-07-11 10:42:05 2016 0 [Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 004.4'2:004.658(043.2) 20256534 URN:SI:UM:DK:YXUJXBTL VS_Tasic_Igor_2016.pdf VS_Tasic_Igor_2016.pdf 1 1A8CC11E324A0A9FE01E3BC451A2EB08 6ac29df3b747632a594b8724245cfba1c15e7db7d84f6d24fb4a92ed52a6ee27 15552119-7c0c-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=89163 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0