20.500.12556/DKUM-58526 POSLOVNO KOMUNICIRANJE NA PODROČJU REŠEVANJA ZAVAROVALNIH PRIMEROV OSEBNIH ZAVAROVANJ BUSINESS COMMUNICATION IN CLAIMS DEPARTMENT FOR LIVE INSURANCE V diplomskem delu smo s pomočjo razpoložljive literature predstavili teoretični del o poslovnem komuniciranju. V praktičnem delu pa smo poslovno komuniciranje prikazali na primeru doživetja življenjskega zavarovanja v obravnavani organizacijski enoti podjetja X, ki se ukvarja z zavarovalništvom in ga primerjali s teoretičnimi spoznanji. V praktičnem delu smo se posebej osredotočili na potek rednega poslovnega komuniciranja, ki se prične z obvestilom za prijavo doživetja ter analizirali primere pisnega in ustnega komuniciranja. S pomočjo poslovne raziskave smo preverili tudi vso dodatno komuniciranje, ki ga je obvestilo sprožilo. V analizi poslovne raziskave smo ugotovili, katere informacije in dodatna pojasnila so stranke potrebovale ter predlagali izboljšave v smislu, da se v pisna obvestila vnesejo tudi dodatne informacije. In the Thesis we have presented the theoretical part of Business Communication with help of available literature. In the practical part we introduced Business Communication on Live insurance Endowment case in Claims Department of Company X, which deals with the Insurance and compared it with the theoretical findings. In the practical part we have especially focused on the course of regular Business Communication, which starts with notification for application of Endowment and analyzed additional examples of written and oral communication that the written notification has triggered. In the analysis of Business Research we determined what information and further explanations Customers need and we proposed improvements in terms of entering additional information in a written notifications. poslovno komuniciranje življenjska zavarovanja doživetje upravljanje odnosov s strankami. Business Communication Live Insurance Endowment Customer relationship management. true true false [E. Kupljen] Slovenski jezik Angleški jezik Diplomsko delo 2016-04-21 12:34:24 2016-06-24 09:23:55 2022-06-17 03:06:23 2019-07-11 10:42:43 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.57 12354588 URN:SI:UM:DK:S9EVBOML VS_Kupljen_Evelina_2016.pdf VS_Kupljen_Evelina_2016.pdf 1 6C4F43650AD6F6D0C12A71F25DAFD5B9 4db93c5dd8ffc1e20f8d0929e155d4d138ee0a51abf87bd9d4550f24d01fd1f8 9d950233-7c0c-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=93374 Ekonomsko-poslovna fakulteta 0 0 0