20.500.12556/DKUM-58692 PRODAJA V KLICNEM CENTRU SALES IN CALL CENTER Moje diplomsko delo obravnava temo prodaje v klicnem centru. S tem je povezana tudi obdelava tematike komunikacije – kaj je komunikacija, kako komuniciramo ter kaj pomeni v poslovnem svetu. Opredelil bom tudi, kaj klicni center je, in njegove prednosti ter slabosti. Izvedel bom tudi praktično raziskavo, v kateri bom potrdil oziroma ovrgel hipotezi, in sicer da mora biti prodaja prek klicnega centra skrbno načrtovana s pomočjo primerne komunikacije in da so stranke že navajene na pomoč klicnega centra in kupovanja izdelkov prek le-tega. My diploma thesis deals with the sales in the call center. The topic is related to the communication - what is communication, how do we communicate, and what does communication mean in business. Further, I will define what is a call center, its strengths, and weaknesses. I will also carry out a practical research, in which I will prove or disprove the following hypotheses: the sales through call center should be carefully planned using suitable communication; and the customers are accustomed to the help of call center, as well as buying products through the call center. klicni center prodaja komunikacija zadovoljstvo call center sales communication satisfaction true true false [D. Prcić] Slovenski jezik Angleški jezik Diplomsko delo 2016-04-25 14:45:50 2016-07-08 13:46:06 2022-06-17 03:07:16 2019-07-11 10:48:27 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658.8 12390684 URN:SI:UM:DK:0IU3CQX7 VS_Prcic_Damir_2016.pdf VS_Prcic_Damir_2016.pdf 1 E327217711EAA6B62E418C9AB54B8C03 59a767a622ade89ceebc8725c2ffd7d033251e03cfad56391b10fea455b2a89e 1c48a1f5-7c0c-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=89616 Ekonomsko-poslovna fakulteta 0 0 0