20.500.12556/DKUM-58695 ZVIŠANJE KAKOVOSTNE RAVNI POSLOVANJA OB PODPORI STANDARDOV ISO IN NOVIH REŠITEV IT V MALEM PODJETJU INCREASING THE QUALITY OF OPERATIONS OF A SMALL ENTERPRISE WITH THE SUPPORT OF ISO STANDARDS AND NEW IT SOLUTIONS V magistrskem delu smo se ukvarjali z implementacijo sistema vodenja kakovosti po standardu ISO 9001:2008 in informacijskega orodja za vodenje projektov v projektno usmerjeno mikro podjetje Telesis d. o. o. s ciljem zvišanja kakovostne ravni njegovega poslovanja. Opredelili smo poslovne procese podjetja in na osnovi analize obstoječega stanja sprejeli ukrepe, ki so bili potrebni za izpolnitev vseh zahtev standarda ISO. Na osnovi analize in podrobnega vrednotenja informacijskih rešitev smo izbrali spletno orodje Teamwork kot najbolj ustrezno za podjetje Telesis. Dokumentirani sistem vodenja kakovosti po standardu ISO 9001 je prispeval k izboljšanju vseh temeljnih področjih kakovosti poslovanja, kar je razvidno iz konkretnih ukrepov za izboljševanje sistema. Na drugi strani pa je informacijsko orodje Teamwork povečalo učinkovitost izvajanja projektov na različnih segmentih projektnega vodenja, kar kaže, da je kakovost poslovanja podjetja Telesis uspešno izboljšana. In this master's thesis we have dealt with the implementation of the quality management system according to ISO 9001: 2008 and information tools for project management in project-oriented microenterprise Telesis d. o. o. with the goal of increasing the quality of its operations. Firstly, we have defined business processes of the enterprise and based on the analysis of the existing situation adopted measures that were necessary to meet all the requirements of ISO standard. Secondly, based on a detailed analysis and evaluation of available information solutions we selected online tool Teamwork as the most appropriate for the microenterprise Telesis. One the one hand, the documented quality management system according to ISO 9001 has contributed to the improvement of all basic areas of quality management, which is evident from concrete actions for improvement of the system. On the other hand, Teamwork tool increased the effectiveness of various segments of project management, which indicates that the quality of operations in Telesis was successfully improved. malo podjetje kakovost ISO 9001 informacijsko orodje za vodenje projektov small enterprise quality ISO 9001 project management information system true true false D. Maršić Slovenski jezik Angleški jezik Magistrsko delo/naloga 2016-04-25 16:09:51 2016-05-18 07:43:40 2022-06-17 03:07:17 2019-07-11 10:48:34 2016 0 [Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658.012.2(043.2) 19606806 URN:SI:UM:DK:NIFN9EVU MAG_Marsic_Danijel_2016.pdf MAG_Marsic_Danijel_2016.pdf 1 CE1751328DB6DFD97807E29357BF0DF8 3a55ad3e78a9553a40e763fe045d5f3826fb1e1d86ba4eea567bb8acf6af6d66 762a9268-7c0c-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=91684 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0