20.500.12556/DKUM-58706 MODEL MERJENJA UČINKOVITOSTI IN USPEŠNOSTI V SOCIALNOVARSTVENIH ZAVODIH V SLOVENIJI Model for measuring the effectiveness and efficiency in social welfare institutions in Slovenia Socialnovarstveni zavodi, ki se financirajo preko sistema zdravstvenega varstva uporabnikov socialnovarstvenih storitev in doplačil svojcev in občin, težijo k zagotavljanju uspešnosti, učinkovitosti in kakovosti poslovanja. Z namenom spremljanja uspešnosti in učinkovitosti, smo predlagali enovit model, ki bi se lahko uporabil v letnih poročilih zavodov. V magistrski nalogi smo spoznali socialnovarstvene zavode v Sloveniji, osredotočili smo se na pojme uspešnosti in učinkovitosti ter na njihovo povezanost. Proučili smo nekatere metode merjenja uspešnosti in učinkovitosti, ki so delno primerni tudi za socialnovarstvene zavode in presodili, na podlagi katerih kazalnikov lahko ovrednotimo poslovanje socialnovarstvenega zavoda. V nadaljevanju dela smo s pomočjo anketnega vprašalnika ugotavljali, ali socialnovarstveni zavodi zaznavajo potrebo po merjenju uspešnosti in učinkovitosti in kako se to kaže. Sledilo je oblikovanje modela merjenja uspešnosti in učinkovitosti , ki bi bil primeren za socialnovarstvene zavode. Na podlagi anketnega vprašalnika smo ugotovili tudi, da ti zavodi ne uporabljajo nefinančnih kazalnikov, predvsem ne v povezavi s finančnimi, ker se od njih to ne zahteva v letnem poročilu, in ker ne obstaja enovit nabor kazalnikov, ki bi ga socialnovarstveni zavodi morali vključiti v letna poročila. Social welfare institutions, which are funded by means of both the system of health care for users of social welfare services and supplementary payments by relatives and municipalities, strive to ensure the effectiveness, efficiency, and quality of their operations. In order to monitor the efficiency and effectiveness of social protection institutions, we propose a unified model for monitoring the efficiency and effectiveness of social protection institutions that could be used in the annual reports of social welfare institutions. This master’s degree thesis examined social welfare institutions, with a focus on the concepts of effectiveness and efficiency and how they are connected. It examined some of the methods for measuring effectiveness and efficiency, which are also partially suitable for social welfare institutions and assessed which indicators may form an appropriate basis for evaluating the operations of a social welfare institution. Furthermore, we used a questionnaire to determine whether social welfare institutions perceive a need to measure efficiency and effectiveness and how this is demonstrated. This was followed by the creation of a model for measuring the effectiveness and efficiency of social care institutions. On the basis of the questionnaire, we determined that social welfare institutions for the most part do not use non-financial indicators, especially not in combination with financial indicators, since this is not required in annual reports and due to the fact there is no uniform set of indicators that social security institutions have to include in annual reports. socialno varstveni zavod uspešnost učinkovitost model merjenja uspešnosti in učinkovitosti social welfare institution success efficiency model for measuring effectiveness and efficiency. true true false [T. Rola-Kompan] Slovenski jezik Angleški jezik Magistrsko delo 2016-04-25 18:06:42 2016-09-12 09:21:11 2022-06-17 03:07:20 2019-07-11 10:48:55 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 364 12480028 URN:SI:UM:DK:ZKY2ZZXG MAG_Rola-Kompan_Tatjana_2016.pdf MAG_Rola-Kompan_Tatjana_2016.pdf 1 1B1CB3BFA6A517526F95F4C9162663D8 db59ef110e7599188f196e730d32702b230f7a2a23ffe29a190e027149956e73 d44290d4-7c0c-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=95960 Ekonomsko-poslovna fakulteta 0 0 0