20.500.12556/DKUM-58857 VPLIV VODITELJSTVA IN PRENOVE PROCESOV NA POSLOVNO ODLIČNOST The Influence of Leadership and Process Improvements on the Business Excellence V znanstveno raziskovalnem delu proučujemo vpliv posameznih spremenljivk stilov vodenja in prenove poslovanja na poslovno uspešnost organizacije. Temeljni namen raziskave je preučiti, ali je doseganje poslovne uspešnosti odvisno od ključnih dejavnikov organizacije. Pomembno vlogo med dejavniki organizacije ima voditeljstvo managerjev, ki preko zaposlenih in drugih virov upravlja poslovne procese ter jih stalno izboljšuje in prenavlja s ciljem dosegati želene učinke poslovanja za doseganje ciljev organizacije, tako na operativni kot na strateški ravni. Uspešnost organizacije se presoja na podlagi doseženih finančnih in nefinančnih rezultatih na področju zaposlenih, odjemalcev, širše družbe in lastnikov organizacije. Dandanes je pomembno imeti prave ljudi na pravem mestu in ob pravem času, ki omogočajo ustrezno fleksibinost delovanja organizacije v turboletnem okolju. Ključno vlogo v sodobnih organizacijah imajo ljudje. Ljudje so del procesov, ki se vsakodnevno izvajajo v organizacijah in s svojim znanjem ter veščinami prispevajo k uresničevanju ciljev. Osredno vlogo v delovanju organizacije imajo ljudje na vodstvenih položajih. Od vodij se pričakuje, da so voditelji, da s svojo karizmo in vzgledom usmerjajo ostale zaposleni k uresničevanju vizije in poslanstva organizacije. Ključna naloga voditeljev je dandanes usmerjanje na vodenje zaposlenih, ki so ključni dejavnik uspešnosti organizacije. Voditelji sooblikujejo in prenašajo strateške cilje organizacije na ostale zaposlene ter usmerjajo zaposlene k uresničanju ciljev skozi različne strategije, ki se uresničujejo na operativni ravni v okviru poslovnih procesov. Stalno vzpodbujanje zaposlenih in usmerjanje k izboljševanjem procesov, kjer se ideje s pomočjo različnih virov sredstev preoblikujejo v izdelke in/ali storitve organizacije, je osrednja vloga sodobnega vodja. Dandanes je pomembno delati prave stvari na pravi način in pri tem biti čim hitrejši ter pripravljen na spremembe na vseh področjih upravljanja procesov in organizacije. Stalne spremembe, bodisi majhne ali velike, so temeljno gibalo razvoja organizacije. Vodje imajo pri tem pomembno vlogo, da na pravilen način usmerjajo zaposlene v smeri doseganja učinkovitosti in uspešnosti organizacije. Organizacije se vse bolj primerjajo s konkurenti oziroma najboljšimi. Pomembno je biti uspešen pri svojem delu ter dosegati odlične rezultate, tako finančne kot tudi nefinančne. Tržna vrednost organizacije se ne odraža le z rezultati poslovanja, ki so izkazani v bilancah uspeha temveč so predvem pomembni zadovoljni kupci, ljudje in širša družba na katero vpliva organizacija s svojim delovanjem. Kako odlična je organizacija pri doseganju rezultatov pri vseh deležnik je predvsem odvisno kako učinkovito pri svojem delu upravlja z viri. Uspešnost delovanja vodij in posledično organizacije kot celote, se mora stalno meriti in presojati. Danes se vse bolj uporablja celovito in sistematično merjenje rezultatov ter pristop dela s pomočno modelov, ki temeljijo na načelih celovitega obvladovanja kakovosti. V Evropi se organizacije samoocenjujejo s pomočjo orodja RADAR, ki je sestavni del modela odločnosti EFQM. Model temelji na vzročno-posledični povezavi med načinom delovanja oziroma pristopi, ki jih organizacija uporablja pri svojem poslovanju ter dejansko doseženimi rezultati. Medsebojni vpliv stilov vodenja, izboljšav poslovanja ter uspešnosti organizacije smo proučevali v teoretičnem delu naloge na podlagi prikaza rezultatov številnih znanstvenih študij in spoznanj priznanih slovenskih in tujih avtorjev s področja obravnavane tematike managementa. Teoretična spoznanja raziskovalne naloge smo podkrepili z izvedbo empirične raziskave na primeru odličnih in uspešnih slovenskih organizacij ter jih povzeli v sklepnem delu naloge. The scientific research examines the influence of leadership styles and business process improvements on the business performance of the organization. The fundamental purpose of the research is to examine whether the achievement of business success depends on key factors of the organization. An important role among the factors of the organization has the leadership of managers, who through employees and other resources manages business processes, furthermore he constantly improves and recasts, with the aim of achieving the desired effects to achieve the objectives of the organization, thus at operational and strategic levels. The organization's performance is evaluated based on the achieved financial and non-financial results in the field of employees, customers, broader society and the owners of the company. Nowadays, it is important to have the right people in the right place and at the right time, allowing appropriate flexibility of the organization’s performance in a turbulent environment. A key role in modern organizations have therefore people. People are part of the processes that are carried out in organizations every day and with their knowledge and skills contribute to the achievement of the objectives. People in leadership positions have a central role in the functioning of organizations. Leaders are expected to possess leadership abilities that with their charisma and setting an example direct other employees towards realization of vision and mission of the organization. Nowadays, the key task of the leaders is directing the management of employees, which are a key factor in the success of the organization. Leaders help shape and transfer the strategic objectives of the organization to the other employees and direct them to achieve the goals through various strategies, which are realized at the operational level in the context of business process. Constantly encouraging and giving guidance to employees how to improve processes, where ideas with the help of a variety of sources are transformed into products and/or services of the organization, is the central role of the modern leader. Nowadays, it is important to do the right things in the right way and at the same time be as fast as possible, also be prepared to change in all areas process management and organization. Permanent changes, whether small or big, are a fundamental driving force for development of the organization. Leaders have an important role to guide the employees in a proper way towards achieving organizations efficiency and effectiveness. Organizations are more and more compared to competitors or with the best of them. It is important to be successful in your line of work and at the same time achieve excellent results, both financial and non-financial. The market value of the organization does not only reflect with the business results, which are shown in the profit and loss account, but rather are important satisfied customers, people and broader society on which organization’s operations have an effect. How excallent is the organization in achiving results with all stakeholders, will depend primarily on how effective are its resources managed. Today, it is increasing the use of comprehensive and systematic measures for getting the results and the approach is model based on the principles of total quality management. In Europe, organizations are self-evaluated using a tool called RADAR, which is an integral part of the EFQM model of determination. The model is based on cause-and-effect link between operating mode or approaches used by the organization in its business and the actual achieved results. Mutual influence between style of leadership, business process improvements and effectiveness of the organization was studied in the theoretical part of the thesis, based on the displayed results of numerous scientific studies and findings of renowned Slovenian and foreign authors in the field of the regarded topic of management. Vodenje proces izboljšave prenova spremembe učinkovitost uspešnost odličnost Leadership process improvements reingeniring efficiency effectiveness excellence. true true false [K. Romič] Slovenski jezik Angleški jezik Magistrsko delo 2016-04-28 15:05:56 2016-12-20 12:15:12 2022-06-19 03:05:35 2019-07-11 10:54:16 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.336.1 12659228 URN:SI:UM:DK:XKGCH76N MAG_Romic_Ksenija_2016.pdf MAG_Romic_Ksenija_2016.pdf 1 104EB041DF8B37A7E366D3AD0BFF7EFF 602a589807c43e58fc0bf5fe20a7263658ddcd8392cb2295645da3a2ef410f65 1ebc50c0-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=100031 Ekonomsko-poslovna fakulteta 0 0 0