20.500.12556/DKUM-59484 STRES IN IZGOREVANJE PRI DELU STRESS AND BURNING OUT AT WORK Danes stres in izgorevanje predstavljata eno največjih težav, s katerimi se soočajo ljudje. Med mnogimi možnimi viri stresa so začetek šolanja, nova zaposlitev, nezaupanje vase, odnosi med sodelavci in nadrejenimi, pomembna odločanja in reševanje nujnih nalog pri delu, premeščanja itd. Ne moremo se ukvarjati z nečim, česar ne razumemo, zato je poznavanje mehanizmov stresa in izgorevanja, njihovih vzrokov in posledic ključnega pomena. Le na ta način lahko bolje razumemo in obvladujemo stresne situacije, zato moramo vsako razmišljanje o ravnanju s stresom začeti z ugotovitvami o njem. Čim prej je treba najti način, kako se spopasti z njim bodisi kot delavec ali kot sama organizacija. Diplomsko delo je razdeljeno na dva dela, in sicer na teoretični in raziskovalni del. V prvem delu smo opredelili stres in izgorevanje pri delu, njune značilnosti, vzroke, znake, razlike med stresom in izgorevanjem. Velik poudarek smo namenili tudi načinom obvladovanja stresa in izgorelosti. V raziskovalnem delu smo s pomočjo anketnega vprašalnika primerjali in analizirali stres ter izgorevanje pri delu v banki in vojski. V banki so anketiranci navedli kot najpogostejše vzroke za nastanek stresa in izgorevanja pri delu strah pred izgubo dela, slabo organizacijo dela in slabo komunikacijo med sodelavci, nezadovoljstvo glede kakovosti vodenja ter neposluh nadrejenih za predloge, mnenja itd. Anketiranci v vojski so med najpogostejše vzroke za nastanek stresa in izgorevanja pri delu prav tako navedli slabo organizacijo dela, nezadovoljstvo glede kakovosti vodenja, problem vidijo tudi v nejasnosti opisa delovnih nalog, nekateri med njimi pa imajo težave tudi v zvezi z disciplino. To je le nekaj dejavnikov, ki zaposlenim v banki in vojski povzročajo največ stresa ali zaradi katerih se počutijo izgorele. Na koncu smo podali ugotovitve in predloge glede na rezultate ankete. Today, stress and burnout are one of the biggest problems people face. Possible sources of stress are starting school, new job, insecurity, relationships with coworkers and superiors, important decisions and task solving at work, transfers etc. It is difficult to deal with things we do not understand, therefore it is of key importance to understand the mechanisms of stress and burnout, their causes and their consequences. That is the only way we can better understand and manage stressful situations, so, before we discuss how to deal with stress we should discuss what we know about stress. Finding a way to deal with stress either as an employee or as an organization should be a priority. The thesis consists of two parts, the theoretical and the research part. In the first part we define stress and occupational burnout, their characteristics, causes, signs and symptoms as well as the differences between the two. We discuss ways of dealing with stress and burnout in great detail. In the research part we used a questionnaire to compare and analyze stress and burnout in workers in a bank and in the army. Bank workers most commonly identified fear of loosing the job, bad work organization, bad communication among coworkers, discontent with management and management not being open to suggestions, while army workers most commonly identified the following causes of stress and burnout: bad work organization, discontent with management, loosely defined work tasks, problems with discipline. Those are a few of the factors that contribute to the stress and burnout of bank and army workers. At the end, we present our findings and suggestions based on our research. stres izgorevanje delo zaposleni stress burnout work employees true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2016-05-18 20:14:49 2016-06-27 08:20:30 2022-06-20 03:07:09 2019-07-11 11:15:22 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7616275 URN:SI:UM:DK:FTMZBZWI VS_Prasnikar_Maja_2016.pdf VS_Prasnikar_Maja_2016.pdf 1 65414C2C7AA0F4866B2E569E8E621025 3e5f0f38882588cd627e4ef64b5372d0859aab0238b11fdd892ddab9bdf108bf 7ad1c3a8-7c0c-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=91900 Fakulteta za organizacijske vede 0 0 0