20.500.12556/DKUM-60062 KOMUNIKACIJSKI MANAGEMENT IN KRIZNO KOMUNICIRANJE NA PRIMERU GERMANWINGSA COMMUNICATION MANAGEMENT AND CRISIS COMMUNICATION IN THE CASE OF GERMANWINGS V magistrskem delu bomo definirali pojem komunikacijskega managementa, krize in kriznegakomuniciranja. Objasnili in definirali bomo modele komunikacijskega managementa, značilnosti kriz, tipe kriz, vzroke kriz, faze kriznega komuniciranja, teorije in strategije kriznega komuniciranja ter krizni tim. Kot je znano lahko vsaka od organizacij iz različnih vzrokov zapade v kakršno koli krizo oz. krizno situacijo. Zaradi neprimernega kriznega komuniciranja lahko organizacija izgubi ugled, v nasprotnem primeru pa lahko izboljša svoje poslovanje in pridobi na ugledu. V nalogi se bomo osredotočili na krizno komuniciranje v primeru letalske nesreče nizkocenovnega letala Germanwings. Primerjali bomo poročanje izbranih hrvaških in slovenskih spletnih strain oz. portalov o omenjeni nesreči. In this thesis, we will define the concept of communication management, crisis and crisis communication. We will explain and define models of communication management, characteristics of crises, types of crises, the causes of crises, phases of crisis communication, theories and strategies of crisis communication and crisis team. As it is known, each of the organizations can easily find itself in a crisis i.e. crisis situation, for various reasons. Due to absence of crisis communication, the organization may lose reputation, otherwise it can improve their business and gain reputation. The project will focus on crisis communication in the event of an accident of low-cost airline Germanwings aircraft. We will compare the reporting of selected Croatian and Slovenian websites of the mentioned accident. komunikacijski management krizno komuniciranje kriza in Germanwings communication management crisis communication crisis and Germanwings true true false A. Radiković Slovenski jezik Angleški jezik Magistrsko delo/naloga 2016-06-07 14:28:54 2016-07-04 12:05:49 2022-06-22 03:05:48 2019-07-11 11:34:30 2016 0 [Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.32:316.77(043.2) 19792406 URN:SI:UM:DK:DWW4OWX6 MAG_Radikovic_Anja_2016.pdf MAG_Radikovic_Anja_2016.pdf 1 2A04F63F11CE3FD38A0EC9423547158F 1617df5d0e708fac27bf86cc2ee639753e1fcb487d67e2ad0770b80fdb20203d b1635721-7c0c-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=94397 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0