20.500.12556/DKUM-60638 Operativno komuniciranje policije z javnostjo diplomsko delo visokošolskega strokovnega študija Varnost in policijsko delo OPERATIONAL COMMUNICATIONS OF THE POLICE WITH THE PUBLIC Med nastajanjem mojega diplomskega dela smo potrdili, da sta komuniciranje z javnostjo in interno komuniciranje v organizaciji zelo pomembna. Obe komunikaciji sta dobra kazalnika uspešne organizacije, saj pri komunikaciji z javnostjo tesno sodelujemo z ljudmi in pri internem komuniciranju v organizaciji krepimo medsebojne odnose. Organizacija ne more delovati, če ni pravega organiziranega upravljanja odnosov med skupinami. Pomembno vlogo predstavlja dvosmerno komuniciranje, in sicer znotraj organizacije in z javnostjo. Ob klicu na klicno številko policije 113 se vzpostavi stik s klicateljem, ki želi pomoč, in s policistom na operativno- komunikacijskem centru. Pri internem komuniciranju v organizaciji prejemamo povratne informacije iz operativnega dela na posameznih območjih, prav tako posredujemo policistom v patruljah dodatna pojasnila, če so potrebna za popolno razumevanje danih navodil. Kvalitativni del predstavlja pol strukturirani intervju, s katerim smo ocenili komuniciranje v policiji med Operativno-komunikacijskim centrom, Generalno policijsko upravo in patruljo na terenu. While working on my thesis we have noted that communication is very important, both on internal and public levels. It is a good indicator of successful organization. On public level we cooperate with general public, while internal communication helps to enhance (team building and) inter-human relationships. Organization is unable to function if there is not a proper relationship management between different groups. Two way communication plays an important role, internally such as publicly. When calling police emergency telephone number a connection between a caller in need of help and an officer in operational communication centre is established. Internal communication within the organization gives us feedback from the field, while units on the field get additional clarifications in the case of incomplete understanding of instructions. Qualitative part of the thesis is represented by a semi-structured interview. We used it to assess communication between operational communication centre, general police directory and units on the field. policija policijsko delo javnost komuniciranje operativno-komunikacijski centri OKC diplomske naloge Communication police public information police call number 113 true true false A. Štraus] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2016-06-27 23:54:06 2016-10-25 10:12:04 2022-06-24 03:14:18 2019-07-11 11:53:25 2016 0 [Ljubljana 2016 [Ljubljana 50 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 351.741(043.2) 3219690 URN:SI:UM:DK:ZCTGKISB VS_Straus_Ales_2016.pdf VS_Straus_Ales_2016.pdf 1 CBBE396EF37BD41FDA4A19208F283042 7708c3c3dee3b4aa90c3c11733235914eabbabcea2c7460ebf6f5e3df685ca6a 2e436176-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=100832 Fakulteta za varnostne vede 0 0 0