20.500.12556/DKUM-61526 POKLICNI PROFIL BLAGAJNIKOV V BANČNEM SEKTORJU PROFESSIONAL PROFILE FOR CASHIERS IN THE BANKING SECTOR V magistrskem delu smo želeli oblikovati poklicni profil blagajnika oziroma določiti minimalni standard znanj, veščin in kompetenc za delovno mesto blagajnika v bančnem sektorju. V Sloveniji ni poklicne kvalifikacije za to delovno mesto, zato smo želeli analizirati in ugotoviti, kaj mora imeti kandidat za zasedanje in uspešno opravljanje tega delovnega mesta. Vsaka banka ali hranilnica ima svoje zahteve in znotraj interne sistemizacije opredeljena dela, naloge in kompetence. Glede na to, da je v bančnem sektorju veliko blagajnikov, smo želeli poenotiti in določiti minimalni standard za to delovno mesto. V zelo obsežni raziskavi smo ugotovili, katere so ključne kompetence, katere naloge in dela so najpomembnejša, katera znanja in izobraževanja se zahteva od blagajnika. Pogledali smo tudi razpise za delovna mesta v določenem obdobju iz Zavoda za zaposlovanje RS. Največji poudarek se daje na trženje in komunikacijo, saj so blagajniki prvi, ki navežejo oziroma ohranjajo stik s strankami. Pomembno je tudi, da so blagajniki natančni, korektni, verodostojni, urejeni, poznajo storitve in produkte, ki jih ponujajo. Blagajnik je torej prva oseba, s katero vzpostavimo stik, ko vstopimo v banko. Pravi pristop in odnos blagajnika pa je način, kako privabi stranko in tudi povečuje zaupanje v banko. In this master thesis we wanted to create a professional profile of cashier or to establish minimum standards of knowledge, skills and competencies for the job of a cashier in the banking sector. In Slovenia there are no professional qualifications for the job, so we want to analyse and determine what is the key for successfully performing in this job. Every bank or savings bank has its own requirements and within internal systemization, defined work tasks and competences. Given the fact that in the banking sector, there is many cashiers, we wanted to unify and to establish a minimum standard for this job. In our very extensive research we found out which are the key competencies, which tasks and work are the most important, what skills and education are required from the cashier. We looked at the calls for jobs within a specified period from the Employment Service of Slovenia. The biggest focus is on marketing and communication, as the cashier is the first one in touch with customers. It is also important that the cashiers are accurate, correct, authentic, tidy, familiar with the services and products offered. Cashier is first person with whom customers establish a contact when they enter the bank. The right approach and attitude of a cashier, is a way to attract the customer and also increases confidence in the bank. - Poklicni profil blagajnikov - Bančni sektor - Kompetence - Sistemizacija - Delovno mesto - Dela in naloge - Professional Profile of cashiers - Banking sector - Competencies - Systematization - Job - Work and tasks true true false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2016-08-10 06:57:03 2016-11-23 11:15:35 2022-06-26 03:07:07 2019-07-11 12:24:11 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7852819 URN:SI:UM:DK:TOULDSP1 MAG_Kimovec_Capl_Spela_2016.pdf MAG_Kimovec_Capl_Spela_2016.pdf 1 40087E25E24494FAE51342F8EDDC83B2 8a6cb9183193c795b8448b2f33a0ab04411dab227b8cae674e251c9239fef681 fd065a49-7c0c-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=98088 Fakulteta za organizacijske vede 0 0 0