20.500.12556/DKUM-61611 RAZVOJ REŠITVE ZA UPRAVLJANJE ODNOSOV S STRANKAMI V OKOLJU MS SHAREPOINT 2013 DEVELOPMENT OF A CRM APPLICATION IN MS SHAREPOINT 2013 Sistemi za upravljanje odnosov s strankami so danes nujna orodja vseh podjetij, ki sodelujejo s svojimi morebitnimi in obstoječimi strankami. Za uspešno doseganje poslovnih ciljev je zelo pomembno, da imajo podjetja informacijske rešitve, ki jih je mogoče hitro vpeljati v podjetje in omogočajo enostavno uporabo. V sklopu diplomskega dela smo opisali ključne lastnosti sistemov za upravljanje odnosov s strankami, pristope k razvoju aplikacij v okolju SharePoint 2013 in prikazali praktični primer razvoja rešitve CRM v okolju SharePoint 2013. Customer relationship management systems are nowadays a necessary tool in all companies cooperating with their potential and existing customers. To achieve success in acquiring business goals it is of extreme importance for a company to have information solutions which can be introduced quickly and are easy to use. This thesis describes key features of customer relationship management systems, different approaches in application development in the SharePoint 2013 environment, as well as a practical demonstration of a CRM solution within the SharePoint 2013 environment. Informacijski sistem upravljanje odnosov s strankami portal SharePoint storitev v oblaku Information system customer relationship management SharePoint portal cloud service true true false A. Filipi Slovenski jezik Angleški jezik Diplomsko delo 2016-08-11 18:17:42 2016-09-15 07:57:44 2022-06-27 03:05:59 2019-07-11 12:27:12 2016 0 [Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 004.65:004.451(043.2) 20006934 URN:SI:UM:DK:QTJ1XNOD UN_Filipi_Andrej_2016.pdf UN_Filipi_Andrej_2016.pdf 1 6CD68D7C6BDF6D12E7C189ABEDD9AFAF 97c8f40b59be2e62a2d86414cc89761e1bb6daa02bbb775a424b8d1ca32bea21 048de587-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=98631 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0