20.500.12556/DKUM-61733 ZADOVOLJSTVO UPORABNIKOV KADROVSKE AGENCIJE ADECCO H.R.D.O.O. PRI PROJEKTIH ISKANJA IN SELEKCIJE USERS SATISFACTION STAFFING AGENCY ADECCO H.R.D.O.O. FOR PROJECTS SEARCH AND SELECTION V diplomski nalogi smo ugotavljali zadovoljstvo podjetij oziroma uporabnikov kadrovske agencije Adecco H.R. d.o.o., katere namen je izvajanje iskanja in selekcije želenega kadra. Projekt iskanja in selekcije kadroviki v agenciji Adecco H.R. d.o.o. izvajajo po predhodno predstavljenih sistemizacijah in pričakovanjih uporabnikov. V teoretičnem delu diplomske naloge je predstavljen trg dela v Republiki Sloveniji ter ukrepi države na le-tem. V tem sklopu podrobno predstavimo ukrepe države na trgu dela, t. i. aktivno politiko zaposlovanja, zavarovanje za primer brezposelnosti in zagotavljanje pravic iz obveznega in prostovoljnega zavarovanja za primer brezposelnosti. V delu teoretičnih osnov so navedena spoznanja o tem, kako so različni avtorji skozi zgodovinski razvoj kadrovske agencije poimenovali in si razlagali njihovo delovanje. Podrobneje so opisani in navedeni nekateri zakoni, ki urejajo trg dela v Sloveniji, in delovanje kadrovskih agencij. V empiričnem delu je predstavljena kadrovska agencija Adecco H.R. d.o.o. Da bi lahko izboljšali kadrovske storitve v kadrovski agenciji Adecco H.R. d.o.o., smo med uporabniki izvedli raziskavo. Cilj raziskave je bil analizirati dejavnike, ki vplivajo na zadovoljstvo uporabnikov agencije, spoznati potek iskanja in selekcije kadra v kadrovski agenciji Adecco H.R. d.o.o. in podati možnosti za povečanje zadovoljstva uporabnikov pri izvajanju iskanja in selekcije. Spoznali smo, da uporabniki želijo strokovne in suverene rešitve, ko se odločajo za ponudbo sodelovanja s kadrovsko agencijo. Zadovoljni so z prilagodljivostjo njihovih produktov zahtevam, hitrim in strokovnim pristopom k iskanju alternativ v reševanju kadrovskih problemov, hitrejše izvedenim postopkom nabora in drugih aktivnosti pred zaposlitvijo. Manj zadovoljstva pa se izkazuje na področju hitrosti pri iskanju specifičnega kadra in obveščanja o poteku projekta, pa vendarle niso to parametri, ki bi kazali na neuspešnost agencije, tukaj opazimo možen potencial razvoja. Uspešno zaključen projekt iskanja in selekcije je zelo odvisen od fleksibilnega pristopa in strokovnega pristopa svetovalca za kadre oz. vodje projekta v kadrovski agenciji Adecco H.R. d.o.o. k postopkom iskanja in selekcije želenega kadra. Kadrovskim agencijam je seveda najpomembnejše uspešno sodelovanje z uporabniki njihovih storitev, zato je njihovo zadovoljstvo ključnega pomena. ABSTRACT In the diploma thesis we were trying to establish the satisfaction of commercial enterprises, namely the users of the human resources agency Adecco H.R. d.o.o. whose purpose is to search for and selects the desired staff. The project of search and selection is carried out by the agency’s HR recruiters according to previously established systemizations and the expectations of the clients. In the theoretical part of the thesis the labour market in the Republic of Slovenia and its state measures are presented. In the following chapter the state measures of market labour are described in detail and include the so-called active employment policy, health insurance in case of unemployment and the right to both voluntary and compulsory health insurance in case of unemployment. In the part of theoretical bases, the findings about how various authors named the human resources agencies throughout the history and how they thought the agencies were functioning are given. Some of the laws governing the labour market in Slovenia are listed and described in detail as well as the functioning of human resources agencies. In the empirical part the human resources agency Adecco H.R. d.o.o. is presented. The aim of the study is to analyze the factors that affect user satisfaction with the agency, to learn about the course of the search and selection of staff in the human resources agency Adecco H.R. d.o.o. and to propose various possibilities to increase user satisfaction with the implementation of search and selection. It was determined that, when deciding to cooperate with the human resources agency, professional and sovereign solutions are desired by the costumers. A successfully completed project of search and selection depends very much on flexibility and professional approach of the staff consultant or the staff project leader in the human resources agency Adecco H.R. d.o.o., to the process of search and selection. To a human resources agency a successful cooperation with the users of its services is of most importance, which is why their satisfaction is crucial. KLJUČNE BESEDE: - uporabniki kadrovskih storitev - iskanje in selekcija kadra - kadrovska agencija - zadovoljstvo uporabnikov. - human resources services users - staff search and selection - human resources agency - user satisfaction. true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2016-08-16 14:06:03 2016-10-04 17:48:48 2022-06-27 03:06:37 2019-07-11 12:31:14 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7712019 URN:SI:UM:DK:Q6TUBW56 VS_Povse_Tea_2016.pdf VS_Povse_Tea_2016.pdf 1 9950042D042C7ED0DB73F3E03F5D86B5 bb194e37ba24146ef4c462f69e83a26f02f726fec9628b1a9895f792fb40c8b7 09776c95-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=98933 Fakulteta za organizacijske vede 0 0 0