20.500.12556/DKUM-61737 KAKOVOST STORITEV SLOVENSKIH PONUDNIKOV MOBILNE TELEFONIJE QUALITY OF SERVICES IN SLOVENIAN MOBILE PROVIDERS Dandanes je kakovost postala pomemben dejavnik tako z vidika uporabnikov, kot ponudnikov. Najenostavneje bi kakovost lahko označili kot skupek lastnosti nekega proizvoda oziroma storitve. Načeloma naj bi veljalo, da so izdelki z boljšimi lastnostmi, večjo uporabnostjo in manjšo možnostjo za okvaro bolj kakovostni od ostalih. Vendar pa temu ni vedno tako, saj kakovost velja za zelo specifičen pojem, ki ga različni ljudje različno dojemajo. To je opazno tudi na področju mobilne telefonije. Uporabniki lahko isto storitev ali mobilni telefon vrednotijo povsem drugače. . Nowdays, quality has become an important factor in terms of both users and providers. The easiest way quality can be described is as a set of characteristics of a product or service. In principle the products or services with better features, better usability and less chance of failure posesses higher quality than others. However, this is not always the case, because the quality is considered as a very specific concept. This means that different people have different perceptions about quality issue and is also evident in the field of mobile telephony. Users can use the same service or cell phone, but value it quite differently. kakovost storitve mobilna telefonija kakovost storitev. quality service mobile telephony the quality of service. true true false [M. Založnik Štepic] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2016-08-16 14:44:31 2016-10-21 12:13:21 2022-06-27 03:06:38 2019-07-11 12:31:22 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.6 12544796 URN:SI:UM:DK:6U6VQEHH MAG_Zaloznik_Stepic_Mitja_2016.pdf MAG_Zaloznik_Stepic_Mitja_2016.pdf 1 4376B4992F0FB91DF17EB6E50DB0E8BE 3b00e731338608936bf39dcdf682922ee86548934d437daf15be241eba664e33 9df63ebd-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=106036 Ekonomsko-poslovna fakulteta 0 0 0