20.500.12556/DKUM-61928 KOMUNIKACIJA IN ZADOVOLJSTVO PACIENTOV V SPECIALISTIČNI AMBULANTNI DEJAVNOSTI COMMUNICATION AND PATIENT SATISFACTION IN SPECIALIST OUTPATIENT CARE Komunikacija ima ključni pomen tudi v zdravstvu. Zdravstveni delavci bi težko pomagali pacientom, če z njimi ne bi mogli, znali komunicirati. V diplomskem delu smo predstavili vlogo medicinske sestre v specialistični ambulantni dejavnosti, učinkovito komunikacijo s pacientom, vlogo in pomen komunikacije v procesu naročanja in obravnave pacienta pri specialističnem pregledu, pomen prvega stika med pacientom in medicinsko sestro, ovire, ki jih srečujemo pri komuniciranju s pacientom, načine za jasno in razumljivo posredovanje informacij, podani pa so tudi predlogi za izboljšanje komunikacije. : Communication is of key importance in healthcare. It would be difficult for health professionals to help patients if they were not able to communicate. In this thesis, we present the role of nurses in specialist outpatient activities, effective communication with patients, the role and importance of communication in the process of making appointments for patients for treatment by specialists, the meaning of the first contact between the patient and the nurse, the obstacles encountered when communicating with patients, ways to provide clear and understandable communication of information and also suggestions to improve communication. komunikacija medicinska sestra zdravstveni tehnik pacient specialistična ambulantna dejavnost. communication health care nurse patient specialist out-patient activity. true false false [J. Ocepek] Slovenski jezik Angleški jezik Diplomsko delo 2016-08-19 08:33:32 2016-10-14 12:34:15 2022-06-28 03:06:56 2019-07-11 12:37:54 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 614.253.5:316.454.5(043.2) 2258340 URN:SI:UM:DK:DWY2ALKJ VS_Ocepek_Janja_2016.pdf VS_Ocepek_Janja_2016.pdf 1 59334452861CC10ABFD15E7A0ECAD5CD 4f56cb591d07bf7a34d332ea4472da7e98e023c476f45c13ae69c8c298e964b3 3958d8f2-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=101388 Fakulteta za zdravstvene vede 0 0 0