20.500.12556/DKUM-62306 KRITIČNA ANALIZA PREJETIH NAPOTNIC NA CENTER ZA OTROŠKO IN PREVENTIVNO ZOBOZDRAVSTVO, UNIVERZITETNI KLINIČNI CENTER LJUBLJANA CRITICAL ANALYSIS OF REFERRALS TO THE DEPARTMENT OF PAEDIATRIC AND PREVENTIVE DENTISTRY, UNIVERSITY MEDICAL CENTRE LJUBLJANA V diplomski nalogi so v teoretičnem delu najprej opisani poslovni oz. delovni procesi v organizaciji na splošno in načini za njihovo prenovo. Nato so na kratko opisani procesi, ki se izvajajo na Centru za otroško in preventivno zobozdravstvo (v nadaljevanju COPZ), predstavljena so še pravila napotitev s primarne na sekundarno oz. terciarno raven. Ker smo se odločili, da bomo izbrane procese prenovili po principih vitkosti oz. s pomočjo metode SMED, smo le-te podrobneje opisali. Opisali smo tudi vpeljavo vitkosti v zobozdravstveno dejavnost. Analiza obstoječega stanja je razdeljena na dva dela. V prvem smo analizirali število prejetih napotnic v letih, ki smo jih izbrali za obravnavo, ter vse pripadajoče podatke, ki smo jih z analizo pridobili. Zanimale so nas predvsem čakalne dobe po stopnjah nujnosti, kakšni so najpogostejši vzroki napotitev, kolikšen del prejetih napotnic je nepravilno/nepopolno izpolnjenih in iz katerih delov oz. regij prejmemo največ napotnic. V drugem delu smo izbrane delovne procese podrobneje opisali,jih grafično predstavili ter izpostavili »zamude«, tako organizacijske kot časovne, do katerih prihaja zaradi trenutnega zaporedja izvajanja procesov. V zadnjem delu smo predstavili prenovljene in združene procese po principih vitkosti, ki smo jim logično prerazporedili in odstranili nepotrebne aktivnosti. S tem smo skrajšali čas izvajanja, zmanjšali možnost napak in razbremenili sodelujoče zaposlene v procesu. Glede števila napotitev smo predlagali ukrepe, za katere predvidevamo, da bi zmanjšali število prejetih napotnic na COPZ glede na izračunan trend naraščanja. Hkrati smo predstavili še predloge za zmanjšanje števila nepravilno/nepopolno izpolnjenih napotnic. In the thesis there are in theoretical part firstly described business and work processes in the organization in general and methods for their renovation. After, we have briefly described processes which are carried out at the Department of Paediatric and Preventive Dentistry and we described the requirements for referrals from primary to secondary and tertiary care. Since we decided to redesign and improve selected processes using the principles of lean thinking and SMED method, we describe them more specifically and identified successful introduction of lean thinking in dentistry. Analysis of current situation is divided into two parts. In the first part, we analysed the number of referrals received over the years that we have chosen to deal with and all related information that we have obtained from the analysis. We were mainly interested in waiting periods according to the priority type, what are the most common reasons for referrals, how many of the referrals were received incorrectly/incompletely filled and from which parts and regions we received the most referrals. In the second part, we described selected working processes in more detail and graphically presented and highlighted organizational and time delays, which occur due to the current sequence of processes. In the last part, we presented renewed and combined work processes according to the principles of lean thinking, which were logically rearranged. We eliminated non-value activities, thereby we shortened total execution time of processes and minimize the possibility of errors and reduced human effort. Regarding the increase of referrals, we have suggested solutions for which we are expecting to decrease the number of referrals received on Department of Paediatric and Preventive Dentistry according to the upward trend. At the same time, we have also presented suggestions for reducing the number of referrals, which were incorrectly/incompletely filled and received on Department of Paediatric and Preventive Dentistry. zdravstvo delovni procesi napotitve čakalne dobe vitko razmišljanje health care work processes refferals waiting lists lean thinking true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2016-08-25 11:44:10 2016-10-05 13:33:11 2022-06-29 03:07:41 2019-07-11 12:22:46 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7719699 URN:SI:UM:DK:CJYVLJDQ VS_Grabnar_Tanja_2016.pdf VS_Grabnar_Tanja_2016.pdf 1 0FD36F9AD497861CE34A87D43137B8C0 b063dd5c697aed0f8520ff45de647a9158d73f746034305804701bb140a59852 38e650b3-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=101359 Fakulteta za organizacijske vede 0 0 0