20.500.12556/DKUM-62448 Študija primera izboljšave procesa upravljanja sprememb po referenčnem modelu COBIT®5 Case study of change management process improvement through COBIT®5 reference model V realnem podjetju smo želeli s pomočjo referenčnega procesnega modela COBIT®5 izboljšati proces upravljanja IT sprememb. V študiji primera smo na osnovi empiričnih podatkov (merili smo učinkovitost procesa) statistično dokazali, da se je po implementaciji nekaterih praks COBIT®5 modela proces upravljanja IT sprememb izboljšal. V triangulaciji dokazov na osnovi več virov nastopajo še kvantitativni podatki, pridobljeni z raziskovalno metodo anketa, in deskriptivni podatki iz predstavitve konteksta študije primera. Na osnovi analize ankete ugotavljamo, da uporabniki z učinkovitostjo procesa po implementaciji praks niso zadovoljni, na osnovi deskriptivnih podatkov konteksta pa, da je dokazano izboljšanje lahko tudi posledica spreminjajoče se zahtevnosti sprememb. Podjetje, obravnavano v študiji primera, bo z implementacijo praks COBIT®5 modela, merjenjem učinkovitosti procesa ter merjenjem zadovoljstva uporabnikov nadaljevalo. In a real company, we wanted to improve the process of managing IT changes using the COBIT®5 reference process model. In the case study based on empirical data (process efficiency was measured) we statistically proved that after implementation of certain COBIT®5 model practices the process of managing IT changes improved. The triangulation of evidence based on multiple sources includes also the quantitative data obtained from the research method of survey and descriptive data from the presentation of the context of case study. Based on the analysis of the survey, we have found out that users are not satisfied with the efficiency of the process after practice implementation, however, on the basis of descriptive data of the context that the proved improvement may also be the consequence of the changing complexity of the changes. The company, considered in the case study, will continue with the implementation of COBIT®5 model practices, measuring the processes’ efficiency, and the measurement of customer satisfaction. COBIT®5 procesni referenčni model upravljanje IT sprememb COBIT®5 process reference model IT change management true true false I. Vidmar Slovenski jezik Angleški jezik Magistrsko delo 2016-08-27 12:07:20 2016-09-13 13:41:48 2022-06-29 03:08:28 2019-07-11 12:55:56 2016 0 [Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.336.5:004(043) 19781910 URN:SI:UM:DK:XYV1HIPZ MAG_Vidmar_Ivan_2016.pdf MAG_Vidmar_Ivan_2016.pdf 1 E5F7A78B4CCA1C4FE1D9D9E613F844EE 5545cfd05fd935f754c3004449e2b0b1c8a4dc42015fea73d5041b3ce84c7fff 62a19e37-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=103452 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0