20.500.12556/DKUM-62659 OBLIKOVANJE ERGONOMSKEGA PROCESA INFORMIRANJA PACIENTOV PRED NAČRTOVANIM SPREJEMOM V BOLNIŠNICO DESIGNING ERGONOMIC PROCESS OF INFORMING PATIENTS BEFORE SCHEDULED HOSPITAL ADMISSION Informacije imajo velik pomen za človeka. Naš življenjski slog se hitro spreminja, informirani želimo biti na vsakem koraku, ob vsakem trenutku. V primeru, ko se človeka informacija osebno dotakne, je še toliko bolj pomembno, da je ta preprosta, razumljiva, popolna. Predvsem je to pomembno, ko pride do bolezni. V tem primeru ljudje iščemo informacije na pravih in nepravih mestih. V diplomskem delu smo proučili proces informiranja pacientov glede na razumevanje informacij, ki jih pacienti prejmejo s strani zdravstvenih delavcev. Nova prilagojena navodila smo razdelili med uporabnike naših storitev v času prvega pregleda v specialistični ambulanti KO za torakalno kirurgijo, UKC Ljubljana. Zanimalo nas je, kako pacienti razumejo napotke za sprejem na načrtovani operacijski poseg in kako zaznavajo oglaševanje navodil s pomočjo QR kode. Želeli smo podatek, v kolikšni meri so navodila pripomogla k boljšemu počutju pred sprejemom v bolnišnico. Rezultati so pokazali, da so pacienti z navodili zadovoljni in nimajo dodatnih predlogov, da se zaradi navodil počutijo bolj varni in so bolj pripravljeni na sprejem v bolnišnico. Možnost uporabe QR kode v navodilih je ostala skoraj neizkoriščena. Z vključevanjem ergonomskih načel v sistem informiranja, bomo pacientu konstantno nudili podporo pri enoličnem razumevanju informacij. Odpravili bomo vpliv dejavnikov, ki motijo razumevanje v osnovni in povratni zvezi regulacijskega sistema komunikacije med pacientom in zdravstvenim osebjem. Predlagali bomo tudi izboljšave organizacije dela v specialistični ambulanti. Information has a great meaning for a person. Our lifestyle is rapidly changing; we want to be informed on every step, every moment. When a piece of information affects a person on a personal level, it is even more important, that the information is simple, understandable, and complete. This is especially important when it comes to diseases. In this case, people look for information in the right and wrong places. In this diploma thesis we have studied the process of informing patients according to the understanding of the information received by the patients from health professionals. We have distributed new customized instructions to the users of our services at the time of their first examination in the specialist clinic KO for Thoracic Surgery, University Medical Centre Ljubljana. We wanted to know how patients understand instructions for admission to the planned surgery and how they perceive the advertising of the instructions with the use of a QR code. We wanted information on the extent to which the instructions contributed to the better well-being before the admission to the hospital. The results showed that patients are satisfied with the instructions and that they do not have additional suggestions, that the instructions made them feel more secure and better prepared for admission to the hospital. The possibility of the use of QR codes in the instructions remained virtually unused. With the inclusion of ergonomic principles in the information system, the patient will consistently be provided the support in the unique comprehension of information. We will eliminate the influence of the factors which interfere with the understanding in the basic and reverse connection of the control system of communication between the patient and medical staff. We will also propose improvements in the organization of work in a specialist clinic. ergonomija informacija QR koda kakovost zdravstvenih storitev pacient ergonomics information QR code quality of medical services patient true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2016-08-30 16:38:41 2016-11-10 12:17:18 2022-06-30 03:07:00 2019-07-11 13:03:16 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7829011 URN:SI:UM:DK:DQPWMIUU UN_Smrke_Kumer_Bojana_2016.pdf UN_Smrke_Kumer_Bojana_2016.pdf 1 7F6BD1AF5B54D9A7B2C201B6F63BBB79 fa2326b77c684cae962ff897cffaac88b20eda57961147135d3dcbd429f89063 342611e9-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=101125 Fakulteta za organizacijske vede 0 0 0